Operations & Wholesale Assistant (Part-Time)

Job Title and Description

Job Title: Operations & Wholesale Assistant (Part-Time)The Employee will be employed on a part-time basis, working 2–3 days per week.

Reporting to the E-commerce & Operations Executive, this role provides operational support across e-commerce fulfilment, wholesale administration and day-to-day business operations, helping ensure a seamless customer and wholesale experience.Key ResponsibilitiesCustomer ServiceRespond to customer enquiries via email and other customer service channels in a professional and timely manner.Assist with returns, exchanges and general customer support.Order FulfilmentPick, pack and dispatch online and wholesale orders accurately and efficiently.Ensure all orders are processed within agreed timeframes.Liaise with warehouse and courier partners as required to support fulfilment.Inventory & StockReceive, unpack and process incoming stock deliveries.Conduct regular stock counts and inventory reconciliations.Maintain accurate stock levels across Shopify and internal inventory systems.Report inventory discrepancies or stock issues promptly.Wholesale SupportPrepare wholesale orders for dispatch, ensuring accuracy and presentation.Assist with wholesale order administration and documentation.Coordinate sample preparation and shipments as required.AdministrationMaintain accurate records across Shopify and other business systems.Perform data entry, filing and general administrative duties.Assist with product uploads, inventory updates and operational reporting where required.General OperationsSupport the smooth day-to-day running of the business.Maintain an organised and efficient workspace.Monitor office and packaging supplies and assist with ordering when required.Assist the wider team with operational projects and other duties as required.About YouHighly organised with excellent attention to detail.Reliable, proactive and able to work independently.Strong time management and organisational skills.Excellent written and verbal communication.Comfortable working across multiple systems and prioritising competing tasks.Previous experience in retail, e-commerce, operations or administration is preferred.Experience with Shopify is advantageous but not essential.Monday and Tuesday availability is necessary