Operations Analyst

About CollegeduniaCollegedunia is one of India’s leading education platforms, helping students discover the best colleges in India and abroad. From college research and exam prep to applications and campus insights, we simplify the entire student journey.Founded in 2014, Collegedunia is consistently ranked among the top education portals by SimilarWeb and recognized as “Best Educational Portal” by IAMAI. It has also been featured among Top 100 Startups in Asia by Tech in Asia.Backed by a team of 1000+ young and driven professionals, Collegedunia continues to scale rapidly, with strong growth and industry recognition.Backed by strong fundamentals, Collegedunia has crossed ₹200 Cr in revenue and turned profitable, with ambitions to scale 3X and go public — read the full storyAbout RoleProcess Efficiency: Improve operational processes and reduce turnaround time.Data Analysis & Reporting: Prepare accurate MIS, dashboards, and operational reports.KPI Monitoring: Track operational KPIs and highlight deviations.Quality & Accuracy: Maintain high data accuracy and minimize errors.Problem Solving: Identify operational issues and implement corrective actions.SLA Compliance: Ensure tasks and processes meet agreed SLAs/TATs.Cost Optimization: Identify opportunities to reduce operational costs.Stakeholder Coordination: Coordinate effectively with internal teams and stakeholders.Continuous Improvement: Recommend and implement processRequirementsB.Tech/B.E. degree (Tier-1 or Tier-2 institute preferred).Strong analytical and problem-solving skills.Strong command of SQL and Python.Proficiency in Excel and data analysis.Strong understanding of MIS reporting and operational KPIs.Ability to identify process gaps and drive process improvements.Strong attention to detail and data accuracy.Good communication and stakeholder managementLocation:Onsite, Gurgaon