Operations Analytics & Insights Lead

Operations Analytics and Insight LeadLondon (Hybrid) | £100,000 + Bonus + Benefits If you're looking for a leadership role that combines hands-on analytics, strategic influence, people management, and emerging AI initiatives, this is an excellent opportunity. You'll play a key role in shaping how a data-driven organisation uses analytics to improve operational performance, automate processes, and support AI-enabled products. The CompanyThey are a well-established, technology-led organisation with a large and engaged customer base. Analytics is a core function within the business, supporting decision-making across operations, customer experience, and commercial strategy. They continue to invest heavily in data, automation, and AI capabilities, creating an environment where analytics leaders can make a visible impact. The culture is fast-paced, collaborative, and focused on continuous improvement. The RoleYou will lead a team of analytics professionals while remaining closely involved in the technical delivery of analytical projects.Key responsibilities include:Leading, coaching, and developing a team of analysts and technical specialistsShaping the analytics roadmap and partnering with senior stakeholders to prioritise business needsDeveloping frameworks to measure operational performance and identify opportunities for improvementDelivering hands-on analysis, including experimentation, statistical testing, and operational insight generationInfluencing senior leaders through data-driven recommendations and strategic thinkingAutomating manual processes and improving analytical ways of workingSupporting AI and chatbot initiatives by building operational context and measurement frameworksProviding insight into the performance and adoption of internal AI tools and copilotsDriving a more structured, scalable approach within a fast-moving operational environmentYour Skills & ExperienceStrong commercial experience in analytics leadership and people managementAdvanced SQL skills with the ability to remain hands-on technicallyExperience leading analytical initiatives that influence operational or commercial strategyStrong statistical knowledge, including experimentation and significance testingExperience working with stakeholders at multiple levels, including senior leadershipAbility to balance strategic planning with day-to-day deliveryExperience using AI tools to improve processes and productivityExposure to regulated industries such as financial services, fintech, insurance, telecommunications, or similar environments is advantageousExperience with modern analytics tools such as Looker, dbt, Airflow, or Git is beneficialBackground in operational analytics, customer service analytics, workforce management, process optimisation, or related areas is highly desirableHow to ApplyIf you're an experienced analytics leader who enjoys combining technical delivery, team leadership, and strategic influence, please apply to discuss this opportunity in more detail.