Operations Analytics Lead

Operations Analytics Lead£90,000-£100,000 + BonusLondon (Hybrid – 3x Days a Week in Office)The Company A leading global fintech is looking for an Operations Analytics Lead to join a high-performing Data & Insights function. This is a fast-moving, technology-led financial services business with a strong focus on data, digital products and improving customer experiences. The Operations function spans areas including Customer Experience, KYC and Client Onboarding, Payments, Transaction Reporting and AI Operations; Analytics sits at the heart of how the business measures performance, identifies opportunities and makes strategic decisions. The Role This is a senior, hands-on analytics leadership position combining people management, strategic thinking and technical delivery. You’ll lead a team of around 4–5 analysts, while remaining approximately 60% hands-on yourself. The team has an existing roadmap, but this role will bring greater structure and prioritisation, helping move the function away from reactive requests towards a more strategic, commercially focused approach. You’ll work closely with senior stakeholders across Operations, challenging priorities, defining the right questions and using data to influence decisions. A major part of the role will be around AI and automation. You’ll help measure the impact of AI-enabled operational tools, support the development of internal copilots and ensure that AI initiatives are backed by robust analytical frameworks. You’ll also work across areas such as workforce analysis, customer-service operations, KYC and operational efficiency. Your Skills & Experience Proven experience managing an analytics teamStrong SQL skillsStrong statistical understanding, including A/B testing, experimentation and statistical significance.Experience developing analytical frameworks and using data to influence business strategy.Comfortable being hands-on while also setting direction and influencing senior stakeholders.Practical experience using AI tools such as Copilot or Claude to improve processes or analytical workflows.Experience within financial services, fintech or another regulated environment is highly desirable.Python experience is preferred.Experience with dbt, Airflow and Git would be advantageous.Experience with Looker, Tableau or another enterprise BI platform.Background in operational analytics, workforce management, customer service, KYC or similar environments would be beneficial.The ability to turn a reactive analytics function into a more structured, prioritised roadmap. The Benefits £90,000-£100,00015–25% bonusHow to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.