Operations and Client Servicing Lead

Operations and Client Servicing Lead We are looking for an experienced Operations and Client Servicing Lead to oversee day-to-day operations, manage client servicing activities and ensure the efficient delivery of services. The role is heavily focused on operational execution, workflow management, client coordination and resolving service-related issues.Key ResponsibilitiesOversee daily service delivery operations, ensuring tasks, client requests and business setup processes are completed accurately and within agreed timelines.Manage client relationships and act as a key point of contact for queries, updates, escalations and issue resolution.Coordinate with internal departments, government authorities and external stakeholders to ensure smooth end-to-end service delivery.Monitor team workloads, turnaround times, SLAs and KPIs to ensure operational efficiency and service quality.Manage and improve workflows, procedures and internal processes to minimise delays and improve productivity.Track pending cases, outstanding documentation and operational bottlenecks, ensuring timely follow-up and closure.Maintain accurate records and ensure effective use of ERP systems, Zoho and other operational platforms.Identify recurring client issues and implement practical solutions to improve service delivery and client satisfaction.Lead, support and monitor the performance of the service delivery team, ensuring accountability and consistent execution.RequirementsBachelor’s degree in Business, Management or a related field.5–8 years’ experience in operations, service delivery, client servicing or business support.2–3 years’ experience in a team leadership or supervisory role.Strong experience managing day-to-day operations, client requests, workflows and service-related escalations.Experience in the company formation or business setup industry is preferred.Knowledge of corporate structures, free zone operations and business setup processes.Familiarity with ERP systems, Zoho and other operational management platforms.Strong organisational skills, attention to detail and the ability to manage multiple priorities.Excellent client communication, stakeholder coordination and problem-solving skills.Fluency in English; additional languages are an advantage.