Operations and Customer Success Executive

Company Description Trusity is a skill-tech platform and incubator, based in Dubai (UAE) and supported by TWorks (India), focused on building 21st century skills, digital literacy, financial literacy, and entrepreneurship in children and youth. The company serves learners aged 8 to 18, helping them bridge the skills gap by learning, applying, and building solutions to real-world problems. Trusity’s AI-powered platform enables students to think like founders, solve problems creatively, and grow as future leaders who can join corporates or launch their own ventures. The organization aims to develop innovators, entrepreneurs, and positive change-makers who drive economic growth and support a sustainable future. Trusity is STEM.Org (USA) accredited, KHDA permitted (UAE), THub incubated (India), a partner member of BSME, and has been recognized among the Top 20 companies in Stanford's Seed Spark Program.Role Description The Operations and Customer Success Executive role is a full-time, on-site position based in Dubai. The role involves:Manage day-to-day operations related to learner onboarding, scheduling, and coordination between educators, students, and partners to ensure smooth delivery of TruPreneurs.AI platform. Raise invoices, manage accounting, follow-up on purchase orders, complete basic accounting activities on Zoho Books.Oversee customer success activities, including handling inquiries, providing proactive support, monitoring learner satisfaction, and implementing retention initiatives. Maintain accurate records in internal Zoho systems, preparing basic reports and dashboards, and using data to improve operational efficiency and customer experience. Collaborate with cross-functional teams to refine processes, address issues, and contribute to continuous improvement in service quality.QualificationsCandidates should possess strong Customer Support and Customer Satisfaction skills to respond to queries, resolve issues promptly, and ensure a positive learner and parent experience.Candidates should have basic accounting experience in Zoho Books.Candidates should possess Customer Retention and Account Management skills to nurture relationships, manage key accounts, and support ongoing engagement with learners and institutional partners.Candidates should possess solid Analytical Skills to interpret data on Zoho, track performance metrics, and recommend improvements in operations and customer success processes.Relevant experience in operations, customer success, or client-facing roles, preferably within education, edtech, or service-oriented environments.Strong communication and interpersonal skills, attention to detail, and the ability to work collaboratively in a fast-paced setting.Bachelor’s degree in business, management, finance, education, or a related field, or equivalent practical experience.Commitment to youth development, future-focused skills, and alignment with Trusity’s mission and values.