Operations Assistant

Helensvale, Qld 4212Casual, estimated 15-20 hours a weekTuesday - FridayYou'll be right in the middle of day-to-day operations, helping make sure participants receive the experience they deserve and the team has the information and support they need to do their jobs well. This isn't a role where you'll just sit behind a desk ticking boxes.Key responsibilitiesAnswering phone calls and emails and being a friendly, professional first point of contactManaging participant profiles, records and documentationBooking Participant TransportCoordinating day-to-day operational tasks, including rosters and enquiriesFollowing things up — because "I'll get back to you" actually means getting back to themChecking that processes are being followed and identifying where they aren'tAssisting with internal audits and quality checksNoticing gaps, problems or things that could work better — and telling us about themProviding honest feedback to managementHelping continually improve the way we operateAbout youTakes ownership and doesn't need someone standing over you telling you what needs doingLoves a system and likes knowing where things are, keeping information accurate and creating order when things get busyHas an eye for detail and notices the little thingsIsn't afraid to speak up and will bring problems to the table to help find a better wayCares about the person behind the paperwork and understands how work ultimately affects a real person's experienceCan handle a fast-growing business and roll up your sleeves to figure things outAbout usGrowing Daily exists because we believe people accessing disability services deserve better. More choice. More flexibility. More respect. And a service that actually listens to what matters to them.