Operations Associate

At Meolaa, operations isn't a back-office function. It's the glue that holds everything together. We need someone who can own processes, track what matters, coordinate across teams, and build the infrastructure that lets people focus on their actual work instead of firefighting.What You'll Own𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 & 𝗦𝗢𝗣𝘀Document and build SOPs for critical business processesIdentify where things break and propose fixesOwn process compliance — ensure teams follow the playbookBuild checklists and workflows to reduce manual workContinuously improve processes as we scale𝗠𝗲𝘁𝗿𝗶𝗰𝘀 & 𝗣𝗮𝗻𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴Own operational dashboards that track what mattersPull data from multiple systems and synthesize into clear storytellingOwn weekly metrics reviews — what's green, what's red, what needs actionBuild dashboards that help teams make better decisionsTrack KPIs across supply chain, fulfillment, marketplace operations𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻Schedule and run cross-functional meetings (no meeting should be a waste of time)Ensure teams have visibility into dependencies and blockersOwn action item tracking — who said they'd do what by when?Bridge communication gaps between Supply Chain, Growth, Finance, OpsCoordinate product launches and campaigns across teams𝗩𝗲𝗻𝗱𝗼𝗿 & 𝗩𝗲𝗻𝗱𝗼𝗥 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴Track vendor performance — delivery timelines, quality, communicationOwn vendor scorecard and escalate when SLAs are missedCoordinate vendor onboarding and offboardingMaintain vendor contact database and relationship logsFlag issues before they become problems𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 & 𝗔𝘴𝘀𝗲𝘁 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴Own inventory tracking across warehouse and fulfillment centersTrack company assets (laptops, equipment, furniture)Identify stock-outs and overstock situations earlyCoordinate physical audits and reconciliationFlag inventory anomalies to the right team𝗗𝗢𝗖𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗞𝗡𝗼𝘸𝗹𝗲𝗗𝗚𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁Build and maintain operational playbooks and process documentationKeep team knowledge organized and accessibleDocument lessons learned from incidents or process failuresOwn the ops wiki/documentation systemEnsure continuity when people leave or transition roles𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻Support major projects (launches, warehouse transitions, system implementations)Own project timelines and dependency trackingCoordinate with stakeholders and keep projects on trackCreate project status updates and escalation summariesIdentify blockers early and surface them to leadership𝗢𝗣𝗦 𝗠𝗶𝘀𝗰𝗲𝗹𝗹𝗮𝗻𝗲𝗼𝘂𝘀Own expense tracking and vendor invoice processingCoordinate office and warehouse logisticsManage travel and vendor bookingsOwn monthly operating calendar — holidays, key dates, deadlinesHelp CEO/Leadership with day-to-day operations supportYou might be the one if —You have 1–3 years of operations, business ops, or program coordination experienceYou're obsessed with process and workflow efficiencyYou can work with data — Excel, basic SQL, or BI tools (doesn't need to be expert)You think systematically — if something breaks once, it should never break the same way againYou're comfortable with ambiguity and can figure things out without perfect instructionsPrior experience in D2C, startups, or fast-growing companies is a strong plusYou care about communication — you know when to escalate and when to handle yourselfYou have strong Excel skills and can build simple dashboardsYou're detail-oriented but not pedantic — you know what actually mattersYou think like a founder — this is our business, not someone else'sWhy Meolaa?We're scaling from 15 people to 100+ in the next year. That requires operational discipline. You'll own the processes and dashboards that keep Growth, Supply Chain, and Finance aligned. You'll see the impact of your work immediately — when you build a good SOP, it saves the team hours every week.You won't be stuck doing admin work. You'll be building the operational infrastructure of a ₹100Cr+ company. That's real impact.This isn't a role where you take orders and execute.This is a role where you identify problems and fix them.