Operations Associate (Customer Support)

Armada Brands builds direct-to-consumer (DTC) brands for the Philippines. Our goal is to create the most popular and exciting consumer brands in the nutrition space. We formulate new products in the food supplement vertical as well as more broadly in the food & beverage market, addressing underserved consumer demands. We launch the products under new, proprietary brands. We follow a digital-first and DTC-centric approach with an omni-channel trajectory.We are a start-up company that raised funding from investors including reputable venture capital firms as well as business angels from the Philippines and across Southeast Asia. We currently run a portfolio of two brands and are building multiple new brands for launch in the coming months. We are a group of e-commerce enthusiasts with a lot of excitement for DTC, digital marketing, and consumer brands.We’re looking for a Customer Support Associate to join our team and play a key role in delivering exceptional service for our brands. You’ll be responsible for managing the end-to-end customer experience, ensuring each customer feels valued and supported throughout their journey with us.Customer Support AssociateRoleRespond to customer inquiries via live chat and emailProcess return and refund requests with care and efficiencyTroubleshoot and escalate complex issues to ensure customer satisfactionDeliver warm, engaging support aligned with our brand’s voiceCollaborate with cross-functional teams to resolve customer concerns quickly and accuratelyBackgroundFresh grad or at least 6 months of experience in a conversational customer service role in an e-commerce environmentExperience with customer service platforms like Zendesk, Freshdesk, Front, or similarExceptional written and verbal communication skills in EnglishAbility to work a mid-shift schedule (1 PM to 10 PM)Empathy, patience, and a knack for solving problems with a smileBenefitsCompetitive salaryDirect impactGrowth opportunities in a high-growth startupHybrid setup (6-day work week)HMO coverage on day 1If you are interested, please get in touch at gwen.mamaclay@armada-brands.com. If you have any questions, please do not hesitate to reach out to us. We are looking forward to meeting you.