Operations Associate- Fine Jewellery

Role OverviewWe are seeking a highly organised, detail-oriented and proactive Operations Associate to support the day-to-day operations of a prestigious fine jewellery brand in Abu Dhabi. The role will work closely with the management and client-facing teams to ensure seamless operational processes, accurate inventory management, exceptional client communication and a consistently elevated luxury experience.Key ResponsibilitiesDay-to-Day Operations: Support the smooth running of daily business operations, coordinating administrative, operational and logistical activities to ensure efficiency and accuracy.Inventory & Stock Management: Maintain accurate records of fine jewellery inventory, including stock movements, transfers, deliveries, returns and replenishment. Conduct regular stock checks and assist with stock reconciliations and audits.Client & Online Communication: Manage and respond to client enquiries across email, WhatsApp and other digital channels, ensuring prompt, professional and personalised communication in line with the brand's luxury standards.Order & Logistics Coordination: Coordinate client orders, deliveries, collections, repairs and returns, liaising with couriers, suppliers and internal stakeholders to ensure a seamless end-to-end process.Digital & Social Media Support: Assist with the day-to-day management of the brand's digital presence, including social media coordination, content scheduling, product updates and responding to online enquiries where required.Sales & Client Support: Provide operational support to the sales team, ensuring product information, pricing, availability and client records are accurate and up to date. Assist with client appointments, product preparation and follow-up.Product Administration: Maintain accurate product databases, pricing information, product descriptions, certificates and documentation, ensuring all records are current and properly organised.Reporting & Administration: Prepare regular operational, inventory and sales reports and assist management with data entry, documentation, filing and other administrative requirements.Brand Standards: Uphold the highest standards of presentation, confidentiality, professionalism and attention to detail, ensuring all operational activities reflect the positioning of a premium fine jewellery house.Candidate Profile2–4 years' experience in luxury retail, fine jewellery, fashion, hospitality or a similar premium environment.Strong organisational and administrative skills with exceptional attention to detail.Experience with inventory or stock management is highly desirable.Excellent written and verbal communication skills.Comfortable managing WhatsApp, email and digital client communications.Good understanding of social media and digital platforms.Strong Microsoft Office skills, particularly Excel.Professional, polished and confident when interacting with high-net-worth clients.Ability to manage multiple priorities in a fast-paced, boutique environment.Discreet, reliable and highly trustworthy, with an understanding of the importance of confidentiality.Languages: German, Italian, French, Dutch or AfrikaansPrevious experience within fine jewellery or luxury retail is highly preferred.