Operations Center Manager

About the RoleA hands-on people and process role running and growing our Lucknow Development Centre. You'll lead a team, keep the centre running smoothly, manage key client relationships and proposals, and partner with tech and product teams to get projects delivered on time. If you thrive in fast-moving environments and can balance the big picture with day-to-day execution, we'd love to meet you.Key ResponsibilitiesManage and develop the Lucknow team — clear goals, accountability, and a culture people want to be part of.Run 1:1s and team reviews; identify skill gaps and build growth plans.Manage hiring for your team with HR, from sourcing to onboarding.Be the escalation point — unblocking issues and keeping morale high.Oversee day-to-day functioning, ensuring a productive, compliant, well-resourced environment.Own and improve SOPs: resource allocation, attendance, facilities, vendor coordination.Work with admin and support functions to keep the centre at its best.Bridge tech/product teams and the centre, tracking timelines, dependencies and deliverables.Use project management tools to maintain visibility and surface risks early.Coordinate cross-functional sprints so the team ships on time.Manage key client relationships, coordinate internal teams, ensure timely follow-ups and issue resolution.Manage proposals, presentations, commercial discussions and follow-ups with prospective and existing clients.Act as a key point of contact for operational and project communication.Prepare MIS reports and dashboards for leadership on team performance and project status.Support our three pipelines: video content, 3D graphics, and gamified tools (VR and computer-based).Requirements3+ years in operations, centre management, client management or a similar role.Proven track record managing and growing a team.Experience with key client relationships and proposals or business development coordination.Strong organisational skills across multiple workstreams.Comfortable with project management tools.Data-driven; you use numbers to decide.Good written and verbal English and Hindi.Graduate in any discipline; B.Tech/M.Tech (IT) and/or MBA a plus.Preferred QualificationsEdTech or tech-led organisation exposure; familiarity with IT project delivery cycles.MIS reporting and Excel/Google Sheets for analysis.An eye for process improvement — you fix problems, not just flag them.