Operations Center Specialist, Customer Service

Brief DescriptionOps Center SpecialistThe Operations Center works directly with our Customer Service Department, Transportation Department, and our Mobile Operations Team.This position will cover the 6 AM start time for the morning shift or a 4 PM start time for evening shift - both shifts will be 8hr days/5 days a week.WEEKENDS ARE A MUST- PAY RATE is $18.50Must Have Call Center Or Dispatcher Experience

Responsibilities

Answer calls in a high-volume call center, answer questions about delivery status and or services.Handle “at risk” customers with a high level of sensitivity and compassion. Apply effective customer care techniques to manage each situation or escalated contact to a favorable outcome for both the customer and the company.Placing orders and correcting issues that may arise with orders already placed.Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers and other departments including those at cross dock locations.Complete daily tasks using multiple different systems, customer accounts, websites, and dashboards.Prioritize workload while multi-tasking and answering calls, emails, chats simultaneously.Advocate for the driver/delivery teams to ensure daily in-field operations run smoothly.Identify technical issues and escalate accordingly to the leadership and or management teams.Education and Qualifications:Strong customer service, multi-tasking, and problem-solving skillsPrior dispatch/transportation experience a plusMust be willing to work a flexible shift (i.e. evenings/weekends) Morning shift will be a 6 AM start time and Evening shift will be a 4 PM start time; weekends are a must.Must be able to work in a fast-paced environmentComfortable working in a team environmentMust be detailed orientedMust embody and demonstrate company values and cultureBilingual a plusHigh school diploma or equivalentMinimum two (2) years of overall work experience in Customer Service related business i.e. Retail, Call Center, Restaurant, etc.Must have a vast understanding of basic computer knowledge.Strong written and verbal communication skills requiredJob Type: Full-timeSalary: From $18.50 per hour

Benefits

401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offReferral programVision insuranceShift:8 hour shiftDay shiftEvening shiftMorning shiftNight shiftApplication Question(s):Do you have call center experience?Are you comfortable working in a fast paced environment?Are you comfortable using online platforms databases?Education:High school or equivalent (Required)Experience:Call Center: 1 year (Required)Language:English (Required)Shift availability:Day Shift (Required)Night Shift (Required)Why choose FreshDirect?We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:A flexible and generous paid time off plan20% off at freshdirect.com and significant markdowns at our employee market24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subwayRegular events and barbecues for employeesClick to explore careers and life @ FreshDirectLearn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job