Operations Control Room Supervisor

Job Summary:The Operations Control Room Supervisor is responsible for managing and overseeing all control room activities to ensure seamless 24/7 operational continuity, efficient resource utilization, and compliance with HSE, quality, and contractual requirements. The role plays a key part in monitoring operational performance, coordinating field activities, managing incidents, and ensuring effective service delivery.Key Responsibilities:Supervise and lead control room personnel, ensuring adherence to operational procedures, performance standards, and service requirements.Monitor and coordinate vehicle dispatch, manpower allocation, and attendance management through ICSP systems.Track real-time field operations, fleet movements, and service delivery performance to ensure operational efficiency.Manage driver schedules, including working hours, rest periods, and annual leave, ensuring compliance with labour and safety regulations.Coordinate emergency response activities, ensuring timely escalation, communication, and effective incident management.Ensure accurate collection, validation, and reporting of operational data, including photographic evidence and supporting documentation.Monitor compliance with HSE standards through incident reporting, risk identification, and implementation of corrective actions.Ensure service quality by monitoring performance against KPIs, SLAs, and contractual obligations.Manage Vehicle Check Reports (VCR), ensuring proper documentation, review, and follow-up on required actions.Coordinate with fleet and maintenance teams to ensure vehicle readiness and report any technical, safety, or compliance concerns.Verify the validity and availability of operational permits, licenses, and approvals required for service continuity.Support internal and external audits by maintaining accurate records, documentation, and system integrity.Prepare operational reports and provide insights on performance trends, challenges, and improvement opportunities.Key Skills:Strong experience in control room operations, fleet monitoring, and field service coordination.Good understanding of dispatching systems, GPS tracking, and operational monitoring platforms (ICSP or similar systems).Strong knowledge of workforce planning, manpower allocation, and shift management.Ability to manage emergency situations and coordinate incident response effectively.Strong reporting, analytical, and problem-solving skills.Knowledge of HSE practices, incident reporting, and risk management.Ability to monitor KPIs, SLAs, and contractual service requirements.Strong communication and coordination skills with internal teams, drivers, clients, and stakeholders.Proficiency in MS Office applications and operational reporting tools.Ability to work under pressure in a 24/7 operational environment.Qualifications & Experience:Bachelor’s degree or Diploma in Operations Management, Logistics, Business Administration, Engineering, or a related field.Minimum 5 years of experience in control room operations, fleet operations, logistics, waste management, or similar service industries.Proven experience supervising operational teams in a fast-paced environment.Experience working with fleet tracking systems, dispatch systems, and operational management platforms.Knowledge of UAE labour regulations, HSE standards, and operational compliance requirements.Experience in managing drivers, field teams, and large-scale service operations is preferred.Preferred Industry Experience:Candidates from the following industries are preferred:Waste Management and Environmental ServicesTransportation and LogisticsFleet ManagementFacilities ManagementOil & Gas OperationsConstruction and Infrastructure ServicesMunicipal Services / Government Service ContractsEmergency Response and Command Centre Operations