Operations Coordinator

Our client, an early-stage marketplace startup helping Canadians manage their homes, is looking for an Operations Coordinator to join the team!What You'll DoBe a key point of contact for customers, handling calls, emails, and support requestsOwn customer issues end-to-end and find solutions quicklyCoordinate with customers, service providers, and the internal team to keep operations running smoothlyManage support tickets, billing questions, and payment issuesIdentify recurring problems and help improve processes as the company scalesWhat We're Looking For1-3 years of experience in customer service, operations, hospitality, support, or another customer-facing roleStrong communication skills and a great phone presenceHighly organized with strong attention to detailCalm, empathetic, and solutions-orientedComfortable taking ownership and working independentlyCurious, resourceful, and excited to learn in an early-stage startupCRM/helpdesk experience is a plusWhy This Role Is ExcitingJoin an early-stage company where you'll have a real impact on how the business operatesWork closely with leadership and have visibility across the businessHelp build processes from the ground up rather than inherit a fixed playbookStrong opportunity to grow into broader operations, customer experience, or marketplace leadership as the company scales