Operations Coordinator - Healthcare | Patient Champion

Company Description At hōm neuro, we focus on patient comfort and compliance by delivering consistent, reliable EEG data in the most natural setting—home. Our in-home EEG monitoring allows patients to maintain daily routines while collecting critical diagnostic information, improving both the patient experience and clinical accuracy. We offer a cost-effective service model that complements Epilepsy Monitoring Units (EMUs) and supports targeted seizure symptom monitoring. By reaching rural and medically underserved communities, we help make advanced EEG monitoring more accessible. Our team is dedicated to transforming neurodiagnostic care through innovation, technology, and patient-centered solutions.Role Description The Operations Coordinator | Patient Champion is a full-time, on-site role based in Dallas, TX. This role supports day-to-day operational workflows for in-home EEG services, including coordinating patient scheduling, confirming appointments, and managing provider and field tech communication. The Operations Coordinator will handle administrative tasks such as data entry, documentation, and tracking of referrals, authorizations, and service orders. This role serves as a primary point of contact for patients and families, answering questions, providing status updates, and ensuring a compassionate and professional experience throughout the care journey. The Operations Coordinator will also assist with process improvement initiatives, monitor key operational metrics, and collaborate with clinical and technical teams to resolve issues quickly and maintain high-quality service delivery.We are looking for a professional that can work with a high level of autonomy, attention to detail, and provide exceptional service to our patients.Join a fast-growing healthcare company helping patients access critical neurological care. At hōm neuro, we provide in-home EEG monitoring for patients being evaluated for epilepsy, seizures, and other neurological conditions. Our mission is simple: make advanced neurological diagnostics more accessible, affordable, and patient-friendly.We’re looking for a highly organized, energetic, and personable Patient Scheduling & Operations Manager to become the heartbeat of our patient scheduling operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, loves solving logistical puzzles, and can confidently manage multiple priorities while delivering an exceptional patient experience.This is not a traditional scheduling role. You'll have the opportunity to help shape how we operate, improve workflows, leverage technology, and build scalable processes as our company continues to grow.We want autonomous leaders who take ownership of their responsibilities and enjoys finding solutions to challenges. The ideal candidate is naturally curious, resourceful, and driven by a commitment to excellence. We have exceptionally high standards for quality and are looking for someone with a perfectionist mindset—someone who notices details others overlook, takes pride in getting things right, and continually looks for ways to improve. At hōm neuro, you'll be encouraged to think creatively, embrace technology, and identify opportunities to improve efficiency, eliminate unnecessary work, and create a better experience for both patients and colleagues. We believe innovation can come from anyone, and many of our best ideas come from team members who aren't afraid to ask thoughtful questions, challenge assumptions, and help build smarter ways of operating.What We're Looking ForWe're looking for a genuinely exceptional communicator who enjoys helping people and takes pride in delivering an outstanding patient experience. The ideal candidate is an outstanding communicator who can build trust and rapport with patients over the phone while maintaining professionalism and empathy in every interaction. This role requires a highly organized individual who thrives in a fast-paced environment, can effectively multitask, and pays close attention to detail. You'll be managing a high volume of calls, text messages, and scheduling activities while coordinating patients, technologists, and equipment across multiple markets. Success in this position requires a positive attitude, strong work ethic, critical thinking skills, and the ability to solve scheduling challenges independently. Most importantly, we're looking for someone who is passionate about helping patients access the care they need and who brings energy, enthusiasm, and a personable presence to every conversation.What Success Looks LikeIn this role, success means patients are contacted promptly, appointments are scheduled efficiently, technologists are deployed effectively, and every patient interaction reflects the high standards of hōm neuro. The right candidate will quickly become a trusted resource for patients and colleagues alike while continuously identifying opportunities to improve processes, reduce inefficiencies, and help our organization scale.What You'll DoMake outbound calls and send SMS messages to patients referred for testingSchedule and coordinate patient appointments across multiple marketsMatch patient demand with technician availability and medical equipment inventoryCoordinate schedules across field technologists, patients, and operations teamsProvide patients with clear instructions and set expectations for their upcoming studyMonitor daily scheduling workflows and identify opportunities to improve efficiencyMaintain accurate records and documentation within company systemsCollaborate closely with operations, clinical, and customer support teamsEnsure every patient receives prompt, professional, and compassionate communicationWhy Join hōm neuro?At hōm neuro, you'll be part of a mission-driven healthcare company dedicated to expanding access to neurological care and improving the patient experience. As a rapidly growing organization, we offer opportunities for professional growth and advancement while maintaining a collaborative, supportive, and team-oriented culture. Every day, you'll play a meaningful role in helping patients and families navigate important healthcare decisions, ensuring they receive timely access to diagnostic services that can impact their quality of life. If you're looking for a career where your work makes a difference, your contributions are valued, and your growth is supported, we'd love to meet you.Preferred Qualifications5+ years of healthcare scheduling, patient coordination, medical office, or operations experienceExperience working with multiple calendars or scheduling systemsFamiliarity with healthcare operations, home health, diagnostics, or patient access workflowsExperience using CRM, EMR, or scheduling softwareStrong Operations Management skills, including workflow coordination, scheduling, and process tracking.Excellent Communication skills for interacting with patients, caregivers, clinical staff, and internal teams.Proven Customer Service experience, with a focus on empathy, patience, and patient advocacy.Solid Administrative Assistance capabilities, including documentation, data entry, and record management.Analytical Skills to review information, identify issues, and support data-driven operational decisions.Previous experience in healthcare operations, neurodiagnostics, or patient-facing clinical environments is preferred.Proficiency with common office and healthcare software; comfort learning new digital tools and platforms.Ability to work on-site in Dallas, TX, manage multiple priorities, and maintain accuracy in a fast-paced setting. Open to Hybrid work after initial training and provisional in-office period.High school diploma or equivalent required; associate or bachelor’s degree in a healthcare or business-related field is a plus.