Operations Coordinator (London or Firenze Based)

Sayuri TeaOperations Coordinator

Company: Sayuri TeaRole: Operations CoordinatorReporting To: Head of Operations / CEOLocation: London, UK or Firenze, Italy (Both remote with semi-regular site/warehouse visits)Salary: £26,000 - £30,000 per annum, DOE & location.

Employment Type: Full-timeAbout Sayuri TeaAt Sayuri Tea, we are passionate about bringing premium, exceptionally crafted teas to our customers.

As our brand continues to scale across the UK and internationally, maintaining a seamless, efficient, and resilient supply chain is critical to our brand promise.We are looking for a highly organized, proactive, and detail-oriented Operations Coordinator to join our growing team. In this role, you will play a pivotal part in powering our day-to-day fulfillment, ERP accuracy, and logistics management.The Role OverviewReporting directly to the Head of Operations, you will oversee day-to-day operations, ERP system maintenance, and end-to-end supply chain functions.This is a flexible remote role; however, because you will be required to handle physical operational checks, coordinate local deliveries, and visit sites or warehouses semi-regularly, candidates must be based in or local to London or Firenze.Key ResponsibilitiesPurchasing & Supplier ManagementOrder Placement & Tracking: Place purchase orders with international and domestic suppliers, tracking shipments through to final delivery.Documentation & Compliance: Ensure all inbound inventory arrives on time, within budget, and with complete customs and shipping documentation.Supplier Relations: Maintain clear, positive communication and strong working relationships with suppliers and freight partners.Order Management & FulfillmentFulfillment Tracking: Oversee customer orders from warehouse dispatch to final delivery, ensuring strict adherence to SLAs.3PL & Carrier Relations: Work closely with 3PL providers and courier networks to resolve shipping exceptions and carrier delays.ERP System Maintenance (Unleashed)Data Integrity: Take full operational ownership of Unleashed, ensuring real-time accuracy across stock levels, POs, and BOMs.Stock Control: Assist with regular inventory reconciliations, cycle counts, and physical stock audits.General Operations & Food & Beverage Supply ChainInventory Health: Monitor stock health to prevent stockouts, manage shelf-life constraints (FIFO), and minimize wastage.Quality Assurance: Assist with quality assurance checks on incoming goods to ensure products meet Sayuri Tea standards.Local Logistics: Carry out occasional hands-on London site visits, warehouse checks, or local logistics errands as required.What We Are Looking For

Location: Based in or local to Greater London, with the flexibility to carry out semi-regular in-person site visits, or based in Italy, ideally in or local to Firenze.Logistics Experience: Prior experience in supply chain, logistics, order management, or inventory control.Systems Proficiency: Confident working with inventory management software / ERPs (experience with Unleashed is ideal, but familiarity with platforms like DEAR, TradeGecko, or NetSuite is great).Detail-Oriented: High attention to detail when dealing with numbers, customs paperwork, and inventory logs.Communication: Strong written and verbal communication skills across internal teams and external partners.

Fluency in English is required.Bonus Qualifications (Desirable):F&B / Organic Experience: Background in the Food & Beverage (F&B) industry or working with organic goods.Languages: Conversational or professional fluency in Japanese or Italian (valuable for supplier liaisons).What We Offer & How to ApplySalary: £26,000 - £30,000 per annum, DOE & location.Work Setup: Remote-first work structure with London/Firenze-based site visits.Career Growth: Work directly alongside our Head of Operations and CEO on high-visibility initiatives that directly shape the business. You will get hands-on access to executive strategy, real ownership over key projects, an accelerated learning curve and the chance to build a substantial portfolio of work.To apply, please submit your CV along with a brief summary of your relevant logistics and operations experience directly via LinkedIn.