Operations Coordinator / Operations Specialist

Company Description ConvoZen is an enterprise-grade Unified Conversational Agent Platform that transforms customer interactions into measurable operational outcomes. Built on a single AI Agent Stack, it orchestrates multilingual workflows across voice and chat channels with persistent context, governed execution, and complete interaction visibility. Every interaction is captured, analyzed, and optimized to surface sentiment trends, compliance risks, and resolution gaps, enabling continuous improvement at scale. At the core of the platform are Akshara (STT) and Ragini (TTS), speech models engineered for India’s telephony and conversational landscape, delivering accurate recognition and natural voice generation across Indian languages. ConvoZen is specifically designed for India’s complex linguistic environment, bringing intelligence, governance, and tangible business impact to every customer conversation.Role Description The Owner role at ConvoZen is a full-time, on-site position based in the Greater Bengaluru Area. The Owner will be responsible for defining the company vision, setting strategic priorities, and overseeing product and technology roadmaps for the Unified Conversational Agent Platform. Day-to-day responsibilities include guiding cross-functional teams, managing key customer and partner relationships, and ensuring operational, financial, and regulatory discipline. The role also involves identifying new market opportunities, shaping go-to-market strategies, and fostering a culture of innovation, accountability, and ethical AI practices. The Owner will work closely with leadership and stakeholders to maintain high service quality, drive sustainable growth, and align company objectives with long-term value creation.Qualifications Strategic leadership and business management skills, including experience in setting vision, defining roadmaps, and driving execution in a technology-focused organization.Product and technology governance skills, such as managing AI/ML platforms, conversational AI solutions, and data-driven decision-making processes.Operational and financial management skills, including budgeting, performance tracking, risk management, and compliance oversight.Customer, partner, and stakeholder management skills, with the ability to build trust, negotiate complex deals, and maintain long-term relationships.Strong communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams and represent the company externally.Experience in AI, speech technologies, or enterprise SaaS, preferably within the Indian market or similarly complex linguistic environments.Bachelor’s or Master’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience in founding or leading technology ventures.Demonstrated ability to work on-site in the Greater Bengaluru Area and commit to a full-time leadership role.