Operations Costuming Manager (Services)

About the jobMiral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.Job SummaryCostumes are more than uniforms, they are the wearable expression of our brand, shaping identity, immersion, and guest experience.We are seeking an Operations Costuming Manager (Services) to lead service delivery across all entities, ensuring operational readiness throughout the costume lifecycle, from planning and procurement to distribution, maintenance, and lifecycle management.This role plays a key part in enhancing colleague experience while ensuring operational excellence and cost efficiency.Key ResponsibilitiesLeadership & People ManagementLead and develop a team of Assistant Managers, fostering a positive and high-performance cultureOversee performance management, training plans, and professional developmentIdentify training needs and ensure compliance with HSE, Finance, and Procurement policiesManage service provider teams and ensure service level excellenceOperations ManagementEnsure seamless end-to-end costuming operations across all touchpointsMonitor contractor performance against SLAs and participate in KPI reviewsDrive continuous improvement initiatives to support operational growthEnsure adherence to SOPs, safety standards, and operational timelinesManage workforce scheduling, attendance, and grooming complianceLearning & DevelopmentImplement training programs and conduct operational onboarding sessionsEnsure completion of safety and site induction trainingMaintain accurate training records and recommend external programsQuality ManagementDefine and implement service scopes and quality standardsConduct material inspections and manage vendor feedback loopsMonitor laundry quality processes and resolve service issuesInventory & Supply ChainManage inventory planning, replenishment, and stock controlOversee procurement processes (PR to PO) and delivery trackingConduct periodic inventory audits and manage shrinkage risksCollaborate with Procurement, Finance, and vendorsStrategic & Operational SupportSupport department budgeting and cost monitoringContribute to strategic initiatives, projects, and service enhancementsQualifications & ExperienceEssentialBachelor’s degree or equivalent experience in Garment Care, Textile, or Fashion-related fieldMinimum 5 years’ experience in textile/customer service industries, including 3 years in a leadership roleStrong knowledge of:Textile and garment standardsLaundry operations (industrial & domestic)Inventory and operational planningQuality and risk managementSkillsStrong leadership and team management capabilitiesExcellent communication skills (English – written & verbal)Critical thinking and problem-solving abilityExperience with process improvement and operational systems (ERP/M365)DesirableExperience in fashion retail, garment care, or hospitality industriesERP systems (e.g., Oracle Fusion)Lean Six Sigma or Project Management certificationsKnowledge of garment distribution systems and automation toolsShape The Future With UsAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.