Operations Director (Big Ducks)

UK Operations Director/ Senior Operations Manager – Big Duck Tours (Initially based in Windsor, supporting the launch of London)Help build the future of amphibious sightseeing.Big Duck Tours is redefining sightseeing.Part of Big Bus Tours, we're building a new generation of fully electric amphibious sightseeing experiences. Following the success of our operations in Singapore and the recent acquisition of Windsor Duck Tours, we're preparing to launch our flagship London operation before expanding further across the UK and internationally.We're looking for an experienced operational leader to join us during this exciting growth phase.Initially, your focus will be on leading and growing our Windsor operation, strengthening the existing business, developing our team and preparing it for expansion. As our London operation moves towards launch, you'll play a leading role in helping establish the operation, recruit and develop the team, implement systems and processes, and ultimately assume responsibility for both UK locations.This is a rare opportunity to help shape a business from the ground up and become a key member of the leadership team as Big Duck Tours grows.The RoleAs UK Operations Director, you'll be responsible for the safe, efficient and commercially successful operation of Big Duck Tours in the UK.During your first phase with the business, your priority will be Windsor, where you'll lead day-to-day operations, develop our people, improve operational performance and help grow the business from its current single-vehicle operation into a seven-day-a-week service.Alongside this, you'll work closely with senior leadership on the planning and mobilisation of our new London operation. As the project progresses, you'll help recruit crews, establish operational procedures, engage with regulators, oversee training and ensure the business is ready for launch.Following the London launch, you'll lead the operational, financial and commercial performance of the UK operation across both locations, delivering revenue, profitability and EBITDA targets and helping shape future expansion into additional cities.Why Join Big Duck Tours?You'll join at the start of an exciting journey.Rather than stepping into a mature business, you'll have the opportunity to learn the operation in Windsor, work alongside experienced teams, and then play a pivotal role in bringing our new London operation to life.From recruiting crews and introducing our next-generation electric amphibious vehicles to shaping operating procedures and building a high-performing culture, you'll have genuine influence over the future of Big Duck Tours in the UK.If you're looking for a role where you can combine operational leadership, commercial responsibility and the excitement of launching a new business, we'd love to hear from you.