Operations Duty Manager

Job Purpose:To manage and oversee daily airport operations across airside, landside, and terminal areas during assigned shifts. The Operations Duty Manager ensures safety, security, operational continuity, and high service standards, acting as the senior-most on-duty authority and escalation point for incidents, irregularities, or emergencies.Responsibilities:Supervise and coordinate terminal, landside, and airside operations during the shiftEnsure compliance with operational procedures, safety regulations, and service standardsAct as the senior on-duty contact point for all airport stakeholdersRespond to operational disruptions, incidents, or emergencies, ensuring timely resolution or escalationConduct routine inspections of terminal areas, ramp, apron, and landside to identify issues or hazardCoordinate resources and operational adjustments in case of flight delays, diversions, or cancellationMonitor airport systems. Lead and document shift handovers, including key operational issues and decisions madeMaintain and submit detailed shift reports to senior managementSupport and implement the airport's safety and security management systemsRequirementsEducation requirements: Bachelor's degree in Airport Management, Aviation, or a related fieldDiploma in Aviation Operations with extensive experience may be consideredCertification Requirements: Airport Duty Management / Operations Certification.Experience: Minimum 5 years in airport operations, with at least 1 year in a supervisory or duty management role.Languages: Arabic (Fluent), English (Professional).Technical Skills:Proficiency in AODB, FIDS, RMS, and other airport operational systemsKnowledge of ICAO, IATA, and local regulatory (GACA or equivalent) standardsStrong understanding of airport procedures, emergency planning, and customer serviceFamiliarity with airside and terminal safety regulationsComputer literacy (MS Office, incident reporting tools)