Operations Executive (Car Rental)

Responsibilities

Update customer accounts for receipts and credit card monthly subscription returns.Ensure correct monthly and ancillary billing.Manage timely return of vehicles at the end of the subscription.Manage damage process charges accordingly.Process refunds, where required, in a timely manner and ensure the necessary approvals and documentation are completed.Ensure proper insurance coverage for vehicles throughout the subscription period.Ensure accurate and timely insurance policy setup and updates in the system.Support the Customer Services area in the coordination and resolution of customer queries and complaints.Coordinate with the Logistics Team for the delivery and collection of vehicles.Communicate customer and operational feedback accurately to the relevant managers for subsequent action.Ensure all required customer documents are received, valid, and up to date throughout the subscription period, including following up with customers for any expired, missing, or required documentation.Timely preparation, review and finalization of customer contracts and agreements, ensuring all required information, documents, approvals, terms and charges are accurately reflected before contract activation/delivery.