Operations Executive / Manager

About SimpleAIWe build AI agents for accounting, finance, fund administration and HR workflows. We develop and own the agents that own the processes. We are small, we move fast, and we are building something the accounting profession has never had before.The RoleYou will work directly with the COO and hold two things together: the operational side of our product business, and the delivery side of our accounting services business with our portfolio companies. This is a hands on role. It suits someone who would rather fix a problem than write a memo about it.What you will doProduct OperationsBe the gurus of the agents we develop and deploy.Coordinate closely with portfolio companies and clients that are utilising our agents, to ensure our team is providing support in the adoption and implementation of our agents.Keep internal documentation, SOPs and training material current as the products changeTrack usage and adoption metrics and report on them fortnightly.Accounting Services & Portfolio OperationsCoordinate delivery across accounting, corporate secretarial and fund administration engagements across functional teams and/or portfolio companies.Manage the workflow between portfolio companies and offshore team membersHandle client communication on status, queries and escalationsCoordinate and manage the backend operations of our portfolio companies.Standardise how each portfolio company reports into the group, so the numbers arrive on the same calendar and in the same formatAct as the operational point of contact for portfolio company finance and administration staff, and escalate to the COO when something needs a decisionImprove margin per engagement by identifying the steps our own agents should be taking over from peopleWhat we are looking for1 to 3 years in operations, practice management or client delivery. Agnostic about specific industry so long as you are hands-on.Working knowledge of accounting workflows. A formal qualification is not required.Genuinely curious about AI and willing to use agents in your own work every dayClear written English. You can run a meeting and follow up without being asked twiceComfortable with ambiguity. In a company our size the process often does not exist yet, and you are the one who writes it.What you getDirect line to the founders and real ownership of your areaA front row seat to how AI is rebuilding the accounting professionRoom to grow into a Head of Operations position as the business scales