Operations Executive – UK Timezone - Malayalam Speaking

WE ARE HIRING | OPERATIONS EXECUTIVE – UK OPERATIONS - Must Be MALAYALAM SPEAKING🏢 Company: EduMetrix (edumetrix.uk)📍 Location: Calicut , India💻 Work Mode: 100% Remote (Work From Home)🕒 Shift Timing: 3:00 PM – 12:30 AM IST (Monday to Saturday)💼 Employment Type: Full-TimeABOUT EDUMETRIX UKEduMetrix is an EdTech company providing personalized, one-to-one online tutoring to students across international markets.We are looking for a responsible, organized, and proactive Operations Executive to manage our day-to-day UK operations and ensure smooth coordination between students, parents, and tutors.KEY RESPONSIBILITIES

• Manage daily tutoring operations for the UK market.
• Coordinate tutor availability, student schedules, and class bookings.
• Monitor class attendance, cancellations, and rescheduling.
• Coordinate trial classes and follow up on parent feedback.
• Communicate with parents, students, and tutors regarding operational matters.
• Maintain accurate student records, tutor databases, and class schedules.
• Track pending tasks and ensure timely follow-ups.
• Prepare daily and weekly operational reports.
• Identify operational issues and coordinate their resolution team.
• Work with the internal team to improve service quality and customer experience.REQUIREMENTS
• 0–2 years of experience in operations, customer support, scheduling, or coordination.
• Strong written and verbal Malayalam & English communication skills.
• Good organizational skills and attention to detail.
• Proficiency in Google Sheets, Microsoft Excel, and email communication.
• Ability to multitask and work independently in a remote environment.
• Strong ownership, problem-solving, and follow-up skills.
• A reliable internet connection and a suitable work-from-home setup with Laptop.
• Willingness to work from 3:00 PM to 12:30 AM IST.PREFERRED EXPERIENCE
• Experience in EdTech / Customer care / Front Desk.
• Experience coordinating with international clients.
• Familiarity with UK education systems, including GCSE and A-Levels.WHY JOIN EDUMETRIX?✓ 100% remote work opportunity✓ Exposure to international education operations✓ Opportunity to develop operational and coordination skills✓ Work with a growing EdTech business