Operations Integrator

Operations Integrator - Freshly Squeezed EventsLocation: AscotReports to: CEOThe OpportunityFreshly Squeezed Events has built a successful and fast-growing business delivering exceptional brand and client experiences. As the company enters its next stage of growth, we are looking for an Operations Integrator to strengthen operational leadership and ensure the business can scale sustainably.This role sits at the heart of the organisation and is responsible for ensuring the business runs smoothly day to day. The Operations Integrator brings structure, clarity and operational discipline across the company, enabling the team to consistently deliver high-quality events while protecting margin, team wellbeing and client satisfaction.The role works in close partnership with Liz, the Commercial Integrator, and the founders to ensure strong alignment between commercial growth and operational delivery.Liz leads client relationships, commercial strategy and revenue growth. The Operations Integrator ensures the operational engine of the business runs effectively, from delivery systems and resourcing to operational performance and margin protection.Together these roles form the leadership partnership responsible for scaling the business. This is a pivotal role in building the operational foundations that allow Freshly Squeezed to grow while maintaining the creativity and quality that define the brand.Key Responsibilities 1.     Operational LeadershipLead the operational running of the business day to day, ensuring clarity, consistency and accountability across delivery.Oversee the delivery of events across the portfolioEnsure projects are delivered on time, on budget and to the expected standardIdentify operational risks early and resolve issues quicklyTranslate leadership priorities into clear operational execution2.     Delivery ExcellenceStrengthen the structure and discipline behind event delivery.Establish clear delivery processes from proposal to post-event reviewIntroduce consistent project planning frameworksEnsure best practice across briefing, planning, supplier coordination and executionLead post-event reviews to capture learning and improve future deliveryThe goal is to move from heroic delivery to predictable excellence.3.     Resourcing and Capacity PlanningEnsure the right people are working on the right projects at the right time.Manage resourcing across the delivery teamBalance team workload and identify capacity gaps earlyCoordinate use of freelancers and external supportSupport recruitment planning as the business growsThis role becomes the central coordination point for delivery capacity across the business.4.     Operational Systems and ProcessesDesign and implement operational systems that support growth.Introduce clear project management tools and templatesDevelop operational playbooks and delivery standardsImprove internal communication and project handoversContinuously refine processes to increase efficiency and qualityThe focus is on building simple, scalable systems that enable creativity rather than constrain it.5.     Financial and Commercial DisciplineEnsure operational decisions support the financial health of the business.Improve visibility of project profitabilityTrack delivery costs and resource utilisationSupport forecasting and resourcing decisionsEnsure operational discipline protects project margins6.     Leadership Rhythm and AccountabilityStrengthen operational discipline across the organisation.Run structured operational reviews and delivery check-insTrack progress on operational prioritiesEnsure accountability for delivery standards and commitmentsProvide operational insight to support leadership decisions7.     Team LeadershipSupport the delivery team to perform at their best.Provide operational leadership and guidanceCreate clarity around roles and expectationsEncourage collaboration across teamsFoster a culture of ownership and continuous improvementWhat Success Looks LikeWithin the first 12 months, the Operations Integrator will have:Established clear operational processes and delivery frameworksImproved visibility of project profitability and delivery costsCreated stronger resourcing discipline across the teamReduced operational pressure on the founders and leadership teamEnabled the team to deliver consistently high-quality events with greater efficiencyThe business will feel more organised, predictable and scalable without losing its creative energy.Skills and ExperienceWe are looking for someone with strong operational leadership experience in a fast-paced, project-led environment. Ideal experience includes:Operations leadership, production management or delivery leadership rolesExperience in events, experiential marketing, agencies, production or similar environmentsProven experience improving operational systems and delivery processesStrong project management and organisational capabilityExperience managing multiple complex projects simultaneouslyComfortable operating in a growing SME or founder-led businessPersonal AttributesThe successful candidate will be:·      Structured and highly organised - Able to bring clarity and discipline to complex environments.·      Calm under pressure - Comfortable managing busy delivery cycles and multiple priorities.·      Pragmatic and solutions-focused - Quick to identify problems and implement practical solutions.·      Commercially aware - Understands how operational decisions affect profitability.·      Low ego, high ownership - Focused on making the business succeed rather than seeking personal visibility.·      Collaborative and supportive - Works effectively with creative and client-facing teams.Why This Role MattersFreshly Squeezed has built a strong reputation for creativity, client experience and exceptional event delivery. The Operations Integrator will play a critical role in ensuring the business continues to grow successfully by strengthening the operational foundations of the company.Working closely with Liz, the founders and the wider team, the Operations Integrator will ensure that commercial growth is supported by strong operational execution.This role enables the founders and leadership team to focus on strategic growth, client relationships and the future direction of the business while ensuring the operational engine runs smoothly.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.