Operations Lead

Company Description Trusity is a skill-tech platform and incubator, supported by Dubai (UAE) and TWorks (India), focused on building 21st-century skills, digital literacy, financial literacy, and entrepreneurship skills in children and youth aged 8 to 18. The organization has launched a knowledge-grounded multi AI agents platform designed to help every learner think like a founder, act as a problem-solver, and grow as a future leader. Trusity aims to bridge the skills gap by enabling students to learn, apply, and build solutions to real-world problems while developing problem-solving, critical-thinking, money management, business modeling, collaboration, and communication skills. Learners gain transferable, future-focused skills that prepare them to join corporates or launch their own startups. Trusity is STEM.Org (USA) accredited, KHDA permitted (UAE), THub incubated (India), a Partner Member of BSME, and was recognized among the Top 20 companies in Stanford’s Seed Spark Program.Role Description The Operations Lead is a full-time, on-site role based in Dubai, responsible for overseeing day-to-day operational activities across Trusity’s business operations. Responsibilities:Manage schedules, workflows, and resources to ensure smooth delivery of educational offerings and learner experiences.Coordinate cross-functional teams, monitor performance metrics, and implement process improvements to enhance efficiency and service quality. Identify partnerships in the market that can add strategic value to Trusity's overall goals and operations.Collaborate with leadership on operational planning, supporting partner and stakeholder engagements, and ensuring compliance with local and organizational standards. Contribute to scaling operations as Trusity expands, maintaining clear documentation and communication across all operational processes.QualificationsStrong operations management skills, including process optimization, workflow design, and resource planning.Experience with Zoho One suite to calibrate, sync and optimize flow of marketing leads, sales funnel, customers and other data metrics for offering organization level snapshots and analytics.Experience in team coordination and leadership, with the ability to motivate, guide, and support cross-functional staff.Proficiency in data analysis and reporting, using metrics and dashboards to monitor performance and drive decisions.Excellent communication and stakeholder management skills for working with internal teams, partners, and educators.Background in education, edtech, or youth-focused programs is highly beneficial; experience in startup or incubator environments is a plus.Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.Comfort with digital tools, platforms, and basic project management software.Bachelor’s degree in Business, Operations, Management, Education, or a related field; advanced qualifications are an advantage.Ability to work on-site in Dubai and collaborate effectively in a diverse, inclusive, and innovation-driven workplace.