Operations Lead

DIFY | London | Full-Time | £36,000 + 2% Equity | Starting January 2027DIFY is building the operating infrastructure for the UK driving instruction market — helping independent instructors and driving schools manage bookings, learners and day-to-day operations through one platform.We are looking for an Operations Lead to work directly with the founder and take ownership of how the company operates as DIFY moves from early-stage validation into growth.This is not a role for someone who only wants to maintain existing processes. You will be expected to build them.What you'll own

• Day-to-day business operations across DIFY.
• Building and improving internal processes, workflows and SOPs.
• Instructor and driving-school onboarding.
• Customer support, escalations and operational problem-solving.
• Tracking company KPIs and identifying operational bottlenecks.
• Coordinating across product, sales, marketing and field teams.
• Turning instructor and school feedback into clear internal actions.
• Supporting white-label driving-school deployments as these scale.
• Helping recruit and manage future operations and support staff.
• Working directly with the founder on company planning and execution.Who we're looking forYou should be highly organised, commercially aware and comfortable working in an early-stage company where the answer is often not already written down.You may come from startups, marketplaces, SaaS, operations, consulting or another execution-heavy environment.We care more about your ability to take ownership, solve problems and build systems than having followed one specific career path.You should be someone who wants meaningful responsibility early, not someone looking for a narrowly defined corporate role.ProgressionThe intention is for this person to become a major part of DIFY's senior leadership team.For an exceptional performer who demonstrates the ability to operate across the business, there is a potential pathway to Chief Operating Officer within approximately 12 months.This is performance-dependent and not guaranteed by tenure.Compensation£3,000 per month / £36,000 per year2% equity in DIFYThe equity award will vest over 4 years, vesting quarterly, with a 1-year cliff.This is an early-stage leadership role. The cash compensation reflects DIFY's current stage, while the equity is intended to give the successful candidate meaningful ownership in the company they are helping to build.Start dateJanuary 2027