Operations Lead-Insurance- P&C Underwriting

In this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.ResponsibilitiesDrive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effectiveEffectively engage with customers to understand and address customer pain pointProvide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid teamAlign to customer goals and deliver on commitments consistentlyForesee risks, be proactive and predictive while developing mitigation planBuild impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.Qualifications we seek in you!Minimum qualificationsUnderstanding of Insurance Industry and excellent knowledge of P&C, Brokerage and Binding products – across New Business, Policy Administration and Claims functionsExcellent operating skills- People management, Client management and managing basic hygiene operationsSound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plusAbility to prioritize and manage effectively across many competing and concurrent tasksAbility to manage multiple geographies and understand the cultural nuancesAbility to manage through indirect authority and matrixed organization structuresStrong negotiation, facilitation and influencing and consensus building skillsException verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organizationAbility to work with all levels of the organizationThe Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilitiesLeverage lean six sigma framework to drive continuous performance improvementImplement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gapsProactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectationPreferred qualificationMasters in any stream except technical