Operations Lead - Process | Development Sector | Gurgaon-Onsite

About Outline IndiaOutline India is a leading research and data organization operating across India and South Asia. We partner with global leaders like the World Bank, UNICEF, Mastercard, and GSMA to conduct large-scale field research, impact evaluations, and policy studies. As we grow, we’re looking for a senior operations professional who can bring structure, visibility, and accountability across these moving parts.Note: We are looking for candidates with 11+ years of work experience only.Walk-in Interviews: Open from 24th August onwards at our Gurgaon office between 9:30 AM - 11:00 AM. Only shortlisted candidates will be contacted for an in-person interview and written assessment.Role OverviewYou'll partner directly with the Founder to drive operational strategy across finance, HR, admin, and Pan-India field deployments. This high-ownership role turns ambiguity into scalable systems, ensuring seamless execution at scale. You'll oversee all internal systems and field execution, ensuring our research scales effectively with the Founder's vision.Key ResponsibilitiesI. Operations & Process Excellence: Monitor timelines, resolve bottlenecks, and lead cross-functional initiatives end-to-end.Streamline workflows across operations, finance/admin, HR, and field deployments to improve efficiency and execution.Identify process gaps and opportunities to automate, standardise, and strengthen internal workflows.Monitor priorities, dependencies, and timelines and ensure timely follow-through across teams.Work closely with the Founder to provide regular operational reporting, identify bottlenecks, and drive resolution.Drive cross-functional initiatives from planning → execution → monitoring → closure.II. Field Ops, HR & Vendor Leadership: Coordinate with Finance/Accounts on contracts, invoicing, payments, reimbursements, and compliance.Develop field scopes of work, contracts, budgets, and operational plans in coordination with project teams.Negotiate field budgets and vendor costs while ensuring timely submission and processing of reimbursements.Oversee office operations, vendors, facilities, and administrative requirements.Build organizational culture through engagement initiatives, policy updates, and leadership alignment on people strategies.Maintain HR records, attendance trackers, and payroll coordinationWhat We Want11+ years of work experience in similar ops-heavy roles (operations management, field execution, or program ops in research/NGO/development sectors like livelihoods, education, or health)Strong proficiency in Excel/Google Sheets and operational reporting.Proven ability to build and improve processes across multiple functionsComfortable working closely with senior leadership and independently driving execution.📍 Gurgaon | Full-time | On-site ⏰ Immediate Joining 💰 Up to ₹16 LPA📩 Apply: hr@outlineindia.com