Operations Manager – Banking & Fintech (Turkish Speaking)

We are looking for an experienced and results-driven Operations Manager to join our team in Dublin.In this role, you will be responsible for overseeing daily operations, managing operational teams, and ensuring the efficient delivery of services across our banking and fintech operations.You will play a key role in optimising operational processes, improving team performance, maintaining high service standards, and ensuring effective coordination between Customer Support, Banking Operations, Compliance, and other internal departments.The ideal candidate will have a strong background in banking, extensive operational management experience, and the ability to lead teams in a fast-paced, international environment.

Key Responsibilities

Oversee and manage daily operational activities, ensuring efficiency, accuracy, and compliance with internal procedures.Lead, manage, and develop operational teams, including Customer Support and related operational functions.Monitor team performance, productivity, service quality, and operational KPIs, implementing improvements where necessary.Develop and optimise operational processes, workflows, and internal procedures to improve efficiency and service delivery.Ensure effective management of customer inquiries, escalations, and complex operational issues.Collaborate with Banking, Compliance, Risk, Finance, and other internal departments to ensure smooth operational processes.Identify operational risks, process gaps, and areas for improvement, implementing appropriate corrective actions.Support the development and implementation of operational policies, procedures, and service standards.Prepare and present operational performance reports, providing insights and recommendations to senior management.Manage resource planning, workload distribution, and team capacity to ensure operational requirements are met.Support the implementation of new systems, operational initiatives, and business expansion projects

Requirements

Minimum 10 years of professional experience in the banking industry.Proven experience in operations management, preferably within banking, financial services, or fintech.Strong understanding of banking operations, financial services, and customer support processes.Demonstrated experience managing operational teams, improving performance, and overseeing day-to-day business operations.Experience developing and implementing operational procedures, performance metrics, and process improvements.Strong leadership, problem-solving, and decision-making skills.Excellent communication and stakeholder management skills.Fluency in both Turkish and English, written and spoken, is essential.Ability to manage multiple priorities and work effectively in a fast-paced environment.Must have the legal right to work in Ireland and be available to work fully on-site in Dublin.What We OfferThe opportunity to work within an international group operating across the banking, payments, and fintech sectors.A dynamic and collaborative working environment.The opportunity to lead operational teams and contribute to the development of our business operations.Professional development and career growth opportunities within an international organisation.How to ApplyIf you have extensive banking experience, a strong background in operations management, and a passion for leading teams and improving operational performance, we would love to hear from you.Apply now and become part of our growing team in Dublin!

Location: Dublin, Ireland, On-site