Operations Manager

Job Title: Operations ManagerCompany: Palazzo Luxe Holiday HomesLocation: Dubai, UAEEmployment Type: Full-timeAbout Palazzo LuxePalazzo Luxe Holiday Homes is a luxury holiday home management company dedicated to providing exceptional guest experiences and premium property management services. We are looking for a highly organized and customer-focused Operations Manager to oversee daily operations, guest communications, and administrative functions.Job SummaryAs the Operations Manager, you will be responsible for ensuring the smooth day-to-day operations of our holiday home portfolio. You will manage guest inquiries, coordinate with internal teams and service providers, oversee administrative tasks, and help deliver a seamless experience from booking to check-out.Key ResponsibilitiesGuest & Reservation ManagementRespond promptly to guest inquiries across Guesty or Airbnb, Booking.com, Vrbo, and other booking platforms.Assist guests before, during, and after their stay.Coordinate check-in and check-out processes.Handle guest requests, complaints, and issue resolution professionally.Monitor booking calendars and reservation updates.Operations ManagementCoordinate with housekeeping, maintenance, and third-party vendors.Ensure all units are guest-ready and maintained to Palazzo Luxe standards.Schedule cleaning, inspections, and maintenance activities.Monitor operational performance and identify areas for improvement.Assist in implementing and improving operational procedures.Administrative ResponsibilitiesMaintain accurate booking and guest records.Prepare reports on occupancy, guest feedback, and operational performance.Organize contracts, invoices, and operational documentation.Manage inventory for guest supplies and property essentials.Assist with business permits, compliance requirements, and property documentation.Support finance with payment tracking and operational records.Team CoordinationCommunicate effectively with internal teams and external service providers.Coordinate schedules for housekeeping and maintenance teams.Ensure operational tasks are completed on time.Qualifications3+ years of experience in operations, hospitality, property management, customer service, or administration.Excellent verbal and written communication skills in English.Strong organizational and multitasking abilities.Customer-first mindset with excellent problem-solving skills.Proficient in Microsoft Office and Google Workspace.Experience with Airbnb, Booking.com, or property management systems is an advantage.Preferred SkillsStrong attention to detail.Ability to work under pressure and manage multiple priorities.Excellent time management skills.Experience coordinating vendors and service providers.Knowledge of UAE holiday home operations is a plus.Apply now and become part of Palazzo Luxe Holiday Homes, where exceptional hospitality begins with exceptional operations.