Operations Manager

Job Post :- Partner Relationship Manager - Operations Work Location: Ahmedabad Workdays: Monday to FridayRole Overview: The Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.Key Responsibilities:Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement.Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines.Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.Liaise with internal teams for contract review, quotation support, and certification cycle planning.Maintain accurate records in the CB management system / CRM for tracking partner status and history.Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review).Prepare basic MIS/status reports and dashboards in Excel for management visibility.Handle day-to-day customer communication with a strong focus on responsiveness and professionalism.Must-Have SkillsExcellent verbal and written communication skills, this is the single most important requirement.Strong client / partner relationship management ability.Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball.Basic working knowledge of ISO management system standards (e.g., ISO 9001) and how certification reports should be submitted.Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting.Well organized, proactive, and able to work independently from the Ahmedabad office.Good-to-Have Skills Prior exposure to a certification body, audit firm, or compliance-driven service business.Familiarity with IAF Mandatory Documents or accreditation body requirements.Experience with certification management software or a similar CB/CRM platform.Basic understanding of CAPA / nonconformity handling processes.Exposure to process improvement or Lean/Six Sigma fundamentals.Ideal Candidate Profile4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory.Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks.Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.