Operations Manager

Operations Manager Location: Riyadh, Saudi Arabia Employment Type: Full-Time Nationality: Saudi Nationals Only Position Summary : We are looking for a highly organized and experienced Operations Manager to build and manage the operational backbone of the company. The role will be responsible for developing and implementing policies and procedures (P&P), SOPs, workflows, quality standards, job descriptions, KPIs, and operational systems across the organization. The Operations Manager will also oversee and coordinate the operational team, including the Account Manager, ensuring that all activities are executed efficiently, consistently, and according to company standards. This is a hands-on management role for someone who can build systems, improve processes, manage people, and ensure operational excellence. Key Responsibilities Operations & Process Management * Develop, implement, and continuously improve company Policies & Procedures (P&P) and SOPs. * Design clear operational workflows, processes, and approval matrices. * Establish standardized systems for day-to-day operations. * Monitor operational performance and identify areas for improvement. * Ensure proper documentation and compliance with approved processes. * Develop and maintain operational dashboards and KPIs. Team Management * Manage and supervise the operations team, including the Account Manager. * Develop clear Job Descriptions (JDs), responsibilities, KPIs, and performance expectations for team members. * Assign responsibilities and ensure accountability across the operations function. * Conduct regular performance reviews and follow up on team KPIs. * Identify operational gaps and recommend appropriate staffing and resources. Quality & Continuous Improvement * Develop and implement quality standards across operational activities. * Establish quality control and monitoring mechanisms. * Conduct regular process reviews and identify inefficiencies. * Implement corrective and preventive actions when required. * Ensure consistent service quality across hospitals, physicians, and internal operations. * Ensure smooth onboarding and activation of accounts. * Monitor service delivery and resolve operational issues. * Maintain accurate operational records and documentation. * Support management in implementing new projects and services. Reporting & Management * Prepare weekly and monthly operational reports. * Track KPIs, productivity, quality, and service performance. * Provide management with operational insights and recommendations. * Support senior management in strategic and operational decision-making. Requirements * Saudi National (Mandatory). * Full-time position based in Riyadh. * Bachelor’s degree in Business Administration, Operations Management, or a related field. * 5+ years of relevant operations management experience. * Strong experience in developing Policies & Procedures, SOPs, workflows, and operational systems. * Proven experience in quality management and continuous improvement. * Experience managing teams and developing JDs and KPIs. * Excellent spoken and written English (Mandatory). * Advanced computer skills and strong proficiency in Microsoft Office, Google Workspace, CRM/ERP systems, and other business software. * Strong analytical, organizational, and problem-solving skills. * Excellent communication and interpersonal skills. We are looking for someone who is: * Systematic and highly organized * Process-oriented and detail-focused * Strong in documentation and policy development * Comfortable managing people and holding teams accountable * Quality-focused * Technology-savvy and highly proficient with business systems * Able to work independently and take ownership * A strong communicator in both Arabic and English * Comfortable working in a fast-paced and growing organization If you are an operations professional who can build systems, establish processes, manage teams, and drive quality and accountability, we would like to hear from you.You can apply to: hr@golyv.co