Operations Manager

Operations Manager – Holiday HomesCompany: Lets Rent DubaiLocation: Dubai, UAEEmployment Type: Full-TimeReporting To: CEOAbout the RoleLets Rent Dubai is looking for an experienced, highly organised and commercially minded Operations Manager to oversee and continuously improve the day-to-day operations of our holiday homes business.This is a key leadership position within the company, reporting directly to the CEO. You will take ownership of operational performance across our property portfolio, ensuring our properties, guests, team members, systems and suppliers operate efficiently and to a consistently high standard.A major part of the role will be building and improving the processes and systems required to support the continued growth and scalability of the business.Key ResponsibilitiesOperations & Property ManagementOversee the day-to-day operations of the holiday homes portfolio.Ensure properties are maintained, cleaned, inspected and presented to company standards.Oversee bookings, reservations, cancellations and incoming leads across different platforms.Drive occupancy and ensure available properties are actively managed to maximise bookings.Ensure smooth guest experiences from booking through to check-out.Resolve operational and guest-related issues quickly and professionally.Manage property inventory including linens, toiletries, furniture and operational supplies.Team ManagementManage and supervise the operations team and relevant operational hires.Set clear responsibilities, KPIs and performance expectations.Train and develop team members across customer service, property operations and health & safety.Monitor team performance and identify opportunities to improve productivity and efficiency.Quality Assurance & ComplianceConduct regular property inspections and ensure required maintenance and repairs are completed.Maintain high standards of cleanliness, presentation and guest readiness.Ensure properties comply with relevant health, safety and local regulatory requirements.Monitor guest reviews and feedback and implement improvements where required.Ensure appropriate safety measures and procedures are maintained across the portfolio.Financial & Commercial ManagementManage operational budgets and control costs while maintaining service standards.Identify opportunities to reduce unnecessary operational expenses.Work with the revenue team on pricing strategies based on occupancy, market conditions and seasonality.Prepare Statements of Account (SOAs) for properties within the portfolio.Ensure utility payments and other operational payments are completed on time.Listings, Sales & Revenue SupportOversee the quality and accuracy of property listings across OTAs, websites and relevant platforms.Ensure listings remain aligned with company standards and branding.Collaborate with sales, marketing and revenue teams to improve occupancy.Support promotions, seasonal offers and strategies designed to increase bookings and guest retention.Systems & Process ImprovementManage and optimise the use of Avantio for reservations, availability, guest communications and reporting.Develop clear SOPs and operational processes across the business.Identify opportunities for automation and technology to improve efficiency.Use operational data to monitor occupancy, guest satisfaction, costs and overall performance.Growth & StrategyWork directly with the CEO to improve operational performance and execute company strategy.Build scalable systems and processes capable of supporting significant portfolio growth.Continuously review existing processes and identify areas for improvement.Support the onboarding and operational integration of new properties.Monitor competitors, market trends and customer expectations.Vendor & Supplier ManagementManage relationships with cleaning companies, maintenance contractors, linen suppliers and other external vendors.Monitor supplier quality, reliability and pricing.Negotiate commercial terms and ensure the company receives competitive and reliable service.ReportingProvide the CEO with regular reports covering occupancy, operational performance, guest satisfaction, costs and key issues.Highlight operational risks and provide solutions and recommendations.Work closely with Sales, Marketing and Finance to ensure departments remain aligned with company objectives.Skills & ExperienceWe are looking for someone who demonstrates:Strong leadership and people-management skills.Excellent organisational and operational management abilities.Strong problem-solving and decision-making skills.Commercial awareness and understanding of budgeting and cost control.Excellent communication and customer-service skills.Ability to work under pressure and resolve issues quickly.Strong attention to detail.Confidence using property management systems and operational technology.A proactive, hands-on approach to management.Ability to create processes rather than simply follow existing ones.Experience within holiday homes, hospitality, property management or a similar operational environment is highly desirable.What Success Looks LikeThe successful candidate will ensure Lets Rent Dubai operates efficiently, properties consistently meet company standards, guests receive excellent service, occupancy is maximised and operational costs remain controlled.You will play an important role in building the operational infrastructure required for the company's continued growth and will work directly alongside and report to the CEO.