Operations Manager

Company descriptionBrand Your is a B2B branded packaging company focused on helping businesses create fully customisable, memorable brand experiences. We offer high-quality packaging with low minimum order quantities, making it accessible for brands of all sizes. Customers can design and order packaging online in just a few clicks, enabling fast turnaround and delivery. We’re dedicated to making branded packaging the “total package,” combining quality, speed and ease of use.Role descriptionThis is a full-time Operations Manager role based in our London office, reporting to our Head of Operations. You'll build the systems and processes this business runs on, and you'll be the person the team comes to when something needs designing, building or joining up.You'll work closely with sales, marketing and account management. Owning your own projects and working to build the team what they need to grow: the reporting and dashboards that show what's actually happening, automations that take manual work off their plate and the systems that connect our CRM to our platform.We're a lean team growing and scaling fast, moving into new markets. The remit is broad and you'd have a direct impact on how the business runs.What you’ll doSupport the commercial teams. Sit with our sales reps and account managers, understand how they work and design the changes that help accelerate revenue and growth. That includes how leads reach the right person in the first place - territory, routing and the rules that decide who picks up what.The systems we run on. Our business runs on HubSpot and a custom e-commerce platform. You'll shape how information moves between them, what we capture and whether what comes out of them can be trusted.Reporting. You’ll build and maintain the reporting infrastructure the commercial teams run on. You’ll use it to spot patterns and trends in the business - where growth is coming from, where it’s leaking away and turn those into opportunities the teams can act on. You’ll be the person anyone can bring a question to: the one who can say what a number means, why it moved and what to do about it.Forecasting. Help us see where we'll land before we get there - what's likely to close, what's at risk and how that tracks against target. When the number drifts from plan, you spot it early enough for someone to do something about it.Improve processes that break. Take the end-to-end journey from order through proofing, production and fulfilment, find where it breaks or can be improved.Project delivery. Run cross-functional projects end to end: scope them, get sign-off, drive them, land them, hand them over to teams. Automation and technical builds. Spotting the repetitive manual work across the business and automating it is a core part of this job. You'll build the straightforward things yourself; for the more complex builds you'll work with our Head of Operations. And where a process genuinely can't be automated, you’ll train our VA team to run it.Whatever the business needs. We’re honest about this: as a lean team, you’ll need to be comfortable with a remit that shifts as the priorities do.Key skills and experienceExperience. 3–6 years in business operations, strategy, revenue or commercial operations, operations management, or a chief-of-staff style role. What matters is that you've owned messy problems end to end, not your previous role title.Commercial judgement. You can sit down with a salesperson or an account manager, ask the questions that get past the surface issue, and come away with an accurate picture of the real problem - and a clear view of how the solution should be shaped.Systems-minded. You're comfortable in the tools a business actually runs on - a CRM, spreadsheets, automation platforms - and you can reason about how data flows between them. You don't need to be an engineer, but will need to be comfortable with cross-system automations and workflows.Data literacy. You're comfortable working with data - not just reading a dashboard someone else built, but working out where a number comes from and whether it can be trusted.Project management. You can hold several threads at once without dropping any and you have a bias to action. People across the business will be relying on the work you do, so you hold yourself to the timelines you give - and you scope and estimate accurately enough that those dates mean something.Ship, then improve. You deliver what was specified, within the deadline. If there's room to go further in the same push you take it, but improvements never come at the cost of the delivery. And you come back to your own work - the best people here have version two in mind before version one has landed.Open when things go wrong. If something you've delivered isn't working, you say so early and fix it. You take feedback well and act on it. You spot your own patterns - you don't need someone else to tell you what to work on.Communication. You communicate clearly with commercial and non-technical teams, in writing and in person. You turn up to meetings prepared, with an agenda and a point - people should leave knowing what happens next.Comfort with ambiguity. We move fast and priorities change. You're comfortable with that and you're good at taking in a lot of information and working out how the pieces of the business actually fit together.Tools. Hands-on familiarity with a CRM (HubSpot preferred), spreadsheets and automation tooling (n8n, Zapier or similar). Exposure to e-commerce or a data warehouse is a bonus, not a requirement.Salary: £40,000–£50,000 per year.How we hireApply - we read every application.15 minute screening call.1 hour video interview.Solution-design exercise: we’ll give you a real problem from our business and ask how you’d approach it.Final round conversation with the founders.References, then offer.