Operations Manager

Job Description – Operations Manager (Pilates Studios)Operations Manager – Pilates StudiosReporting To - Chief Operating Officer (COO) / Director – OperationsLocation - South DelhiSalary - Rs.50000 - Rs.70000/-Job SummaryThe Operations Manager will be responsible for overseeing the day-to-day operations of all Pilates studios, ensuring operational excellence, exceptional member experience, and consistent service delivery across locations. The role involves managing studio operations, monitoring the performance of Instructors and Lead Instructors, ensuring adherence to SOPs, coordinating with cross-functional teams, and driving operational efficiency.The ideal candidate should possess strong leadership, people management, problem-solving, and operational planning skills, with a passion for delivering premium customer experiences.Key ResponsibilitiesStudio Operations ManagementEnsure smooth day-to-day functioning of all Pilates studios.Monitor opening and closing procedures across studios.Ensure compliance with operational SOPs and company policies.Conduct regular operational audits and implement corrective actions.Coordinate maintenance, repairs, and equipment servicing.Instructor & Lead Instructor ManagementSupervise and monitor the performance of Instructors and Lead Instructors.Ensure adherence to class schedules and operational discipline.Review instructor productivity, punctuality, grooming, and professionalism.Conduct regular performance reviews and provide constructive feedback.Work closely with Lead Instructors to maintain consistency in class quality.Ensure instructors follow prescribed teaching methodologies and safety protocols.Quality & Member ExperienceEnsure every member receives a premium studio experience.Monitor customer feedback and implement service improvement initiatives.Ensure instructors maintain excellent client engagement and retention.Scheduling & Resource PlanningCoordinate instructor rosters and shift planning.Manage leave planning and backup arrangements.Coordinate studio capacity planning for classes and private sessions.Compliance & SOP ImplementationEnsure implementation of all operational policies and procedures.Monitor adherence to safety guidelines and emergency protocols.Conduct periodic compliance checks across studios.Maintain operational documentation and records.Cross Functional CoordinationCoordinate with:HR for recruitment, onboarding, attendance, and performance management.Marketing Team for promotional campaigns and studio events.Recruit, interview, and onboard Pilates instructors and trainers.   Reporting & MISPrepare and submit:Daily Operations ReportWeekly Studio Performance ReportMonthly Instructor Performance ReportAttendance & Punctuality ReportMember Feedback AnalysisTeam LeadershipBuild a positive, collaborative, and performance-driven culture.Conduct regular team meetings with Lead Instructors.Motivate teams to achieve operational excellence.Mentor and coach future leaders within the instructor team.QualificationsBachelor's degree in Business Administration, Operations Management, Hospitality, Sports Management, or a related field.Experience8 + years of experience in operations management.Experience in the fitness, wellness, healthcare, hospitality, or luxury service industry is a must.Prior experience managing multi-location operations is an advantage.Experience leading teams of instructors, trainers, or service professionals.Required SkillsStrong leadership and people management skillsExcellent communication and interpersonal skillsOperational planning and executionTime management and multitaskingProficiency in MS Excel, Google Sheets, and operational dashboardsAbility to work under pressure and manage multiple locationsWorking ConditionsSix-day working week.Travel between studio locations as required.Flexibility to work during weekends, holidays, or peak business hours when necessary.