Operations Manager

Position Title: Sr. Operations managerLocation: ChennaiIndustry Preferred: Manufacturing, Automobile, Facility Management, HospitalityOverview of the role:Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area and strengthen the portfolio, reputation and image of Sodexo.Key ResponsibilitiesEnsure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOPResponsible for the delivery and expansion of sales and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and proceduresSupport new business development through the promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo’s Integrated Facilities Management activitiesResponsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the clientEnsure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreementsPrepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when requiredBe proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectivelyManage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever requiredLaise with team to ensure alignment with the business goals and vision of Sodexo.Ensure quality of work by adhering to Sodexo service standardsQualifications:Bachelor's degree or higher in Operations, Business, Facilities Management, or a related discipline, combined with experience in both Technical and Soft ServicesMinimum of 13 years of managerial experience within a contracting, facilities management, or integrated services environmentProven experience managing multi-site operations within diverse and multicultural work environmentsStrong understanding of non-core business functions and support servicesExtensive knowledge of the facilities management and outsourced services sectors, with regional market expertise preferredShould carry strong leadership capabilities with a track record of team development and performance managementStrong commercial acumen with a customer-centric approach to service deliveryAbility to thrive in a fast-paced, dynamic, and demanding operational environment