Operations Manager

Operations Manager — DSCR / Non-QM MortgageCompany: Trulo Mortgage, LLCLocation: West Los Angeles, CA (on-site)Type: Full-time, salaried exemptCompensation: $110,000 – $150,000 per year, depending on experienceABOUT USTrulo Mortgage is a fast-growing brokerage specializing in DSCR and non-QM lending for real estate investors. We're not a retail refi shop — our borrowers are investors, our files are complex, and our lender relationships are deep. We've scaled from a solo operation to a 20-person team in four years, and we're building the infrastructure to double again.THE ROLEWe're hiring an Operations Manager to own the entire loans-in-process pipeline and lead our 6-person operations team. This is the person who makes sure files move, problems get solved before they become fallouts, and the ops floor runs without the owner in it.You'll report directly to the Broker/Owner and have real authority over how operations run.WHAT YOU'LL OWNPipeline command. Full visibility and accountability for every loan in process — submission through funding. You know where every file is, what's blocking it, and who's moving it.Team leadership. Manage, coach, and hold accountable a team of 6 operations staff. Set daily priorities, run pipeline meetings, review performance, and develop people. Hiring and training input as we grow.File pre-screens. Oversee pre-screen quality so files hit lenders clean the first time. Personally review the complex and high-stakes ones.Pricing discrepancies. Investigate and resolve pricing issues with wholesale lenders — rate sheet vs. lock vs. final CD. Push back on lenders when they're wrong.Escalations. Be the escalation point for loans in process and for borrowers. De-escalate, decide, and resolve without kicking it upstairs.Process improvement. Identify where files stall and fix the system, not just the file.HOW SUCCESS IS MEASURED• Submission-to-close timeframe• Monthly fundings delivered by the ops team• Avoidable fallout rate, measured against our pull-through benchmark• Borrower experience and reviews• Team performance and retentionWHAT YOU BRINGRequired:• 5+ years in mortgage operations, with at least 2 years managing a team• Hands-on experience with DSCR, non-QM, and investor loan products• Deep working knowledge of the full loan lifecycle: prescreen, submission, underwriting, conditions, appraisal, locks, closing, funding• Direct experience working wholesale lender relationships, including holding lenders accountable on pricing and turn times• Strong Excel and pipeline reporting skills• Proven ability to de-escalate with borrowers and agents and keep deals together• Comfortable operating with autonomy and making decisions without waiting for approvalPreferred:• LendingPad or comparable LOS experience• Experience building or documenting operational processes and training• NMLS license, or willingness to obtain• Experience in a high-growth environment where the playbook is still being writtenWHAT WE OFFER• $110,000 – $150,000 annual salary, based on experience and track record• Direct access to and mentorship from ownership• A real seat at the table — your decisions shape how this company scales• Growth path into senior leadership as we expand into new divisionsHOW TO APPLYSend your resume and a short note answering one question: Tell us about a loan you personally saved that should have fallen out — what happened, and what you did.Trulo Mortgage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.