Operations Manager

Operations Manager – Leading American Chicken QSR ConceptNorth West England | Up to £60,000 + Bonus + Car AllowanceAn exciting opportunity has arisen to join a leading American chicken QSR concept as an Operations Manager, overseeing a high-performing portfolio of restaurants across Manchester, Liverpool and the wider North West.This is a key field leadership role within a fast-growing branded restaurant business that is entering a significant phase of UK expansion. With strong investment behind the brand and an ambitious pipeline of new openings, this is an excellent opportunity for a commercially driven multi-site operator who wants to make a real impact.The RoleAs Operations Manager, you will take full ownership of a region of 8+ high-volume restaurants, leading General Managers and their teams to deliver outstanding commercial results, operational standards and guest experiences.You will be responsible for:Full commercial accountability across sales, labour, profitability and controllable costsLeading, coaching and developing General Managers across your regionDriving consistent execution of operational and brand standardsImproving performance across both established and newly opened restaurantsSupporting the successful launch and mobilisation of new sitesPartnering with central support teams to deliver operational improvements and business initiativesCommercial PerformanceYou will take ownership of regional performance and ensure each restaurant delivers against its commercial targets.Key areas of focus will include:Delivering weekly and monthly KPIs across the regionDriving sales growth through strong operational executionManaging labour percentages, waste and controllable costsImproving restaurant-level profitabilityIdentifying performance opportunities and implementing clear action plansLeadership & PeoplePeople leadership will be at the heart of the role.You will:Build a strong, accountable team of General ManagersCoach and develop restaurant leaders to improve performanceCreate a high-energy, performance-led culture across the regionIdentify and develop future leaders as the business growsAddress underperformance quickly, fairly and effectivelyBuild strong succession plans across your restaurantsOperational ExcellenceYou will ensure every restaurant delivers consistently against the brand's operational expectations.This will include:Maintaining excellent food quality, service and restaurant standardsDriving consistency in guest experienceEnsuring compliance across food safety, health & safety and audit requirementsIdentifying operational challenges and implementing sustainable solutionsSharing best practice across the regionGrowth & New OpeningsWith a strong pipeline of new restaurants planned, you will play an important role in the continued growth of the business.You will:Support new restaurant openings across the North WestEnsure teams and restaurants are operationally ready for launchHelp recruit, train and develop leadership teams for new locationsWork closely with central functions during rollout and mobilisation activityEmbed strong operational standards from day oneAbout YouWe are looking for an experienced multi-site hospitality operator who thrives in fast-paced, high-volume environments.You are likely to have:Experience as an Operations Manager, Area Manager or similar multi-site leader within QSR or fast-casual restaurantsResponsibility for 8+ high-volume sitesStrong commercial awareness and a clear understanding of restaurant P&LsA proven track record of improving sales, profitability and operational performanceExperience leading and developing General ManagersStrong coaching, communication and accountability skillsExperience within a fast-growth branded hospitality businessExposure to new restaurant openings or regional expansionA hands-on leadership style and the ability to operate effectively in the fieldWhat's on Offer?Salary up to £60,000Performance-related bonusCar allowanceOpportunity to join a leading American chicken QSR concept during a major growth phaseStrong investment and an ambitious UK expansion programmeSignificant exposure to new openings and multi-site developmentClear progression opportunities into Regional and Senior Operations leadership rolesIf you are an ambitious multi-site operator looking to join a high-growth restaurant brand where you can directly influence performance, people and expansion, this is an opportunity worth exploring.