Operations Manager

Job Description: Operations ManagerCompany: TAXAAbout TAXATAXA is a fast-growing transportation and mobility company delivering reliable servicesacross B2C and B2B channels. We are committed to operational excellence and customersatisfaction.Position DetailsPosition Title: Operations ManagerLocation: Riyadh, Saudi ArabiaRole OverviewThe Operations Manager will oversee daily operations, lead the operations team, andmanage end-to-end B2C and B2B bookings. This role ensures smooth service delivery, highcustomer satisfaction, and efficient team performance.Key Responsibilities• Manage daily operations and lead the operations team to ensure high performance.• Operate B2C and B2B bookings end-to-end, ensuring accuracy, timely execution, andquality service.• Supervise fleet readiness and operational workflows.• Handle customer service issues, complaints, and escalations.• Monitor operational data and KPIs; analyze performance trends to improve efficiency.• Coordinate with suppliers and partners to maintain service quality and compliance.• Develop and implement SOPs to streamline operations and ensure consistency.• Plan and allocate resources efficiently to meet demand fluctuations.• Track and report operational metrics, including trips, utilization, cancellations, andincident rates.• Collaborate with cross-functional teams to support business initiatives and growth.• Train and mentor team members to enhance operational capabilities and customerservice skills.• Implement process improvements to reduce costs and enhance service quality.Qualifications & Skills• 5+ years of experience in operations, transportation, or mobility services, with at least2–3 years in a supervisory or management role.• 3–4 years of experience working with ride-hailing, mobility, or transportationplatforms.• Strong leadership and team management skills with the ability to supervise andmotivate operational teams.• Proven experience managing B2C and B2B bookings and dispatch operations.• Strong analytical skills with experience in monitoring KPIs, operational data, andperformance reports.• Ability to handle customer service escalations, complaints, and operational challengeseffectively.• Excellent problem-solving, communication, and organizational skills.• Experience working with fleet operations, driver coordination, and dispatch systems ispreferred.• Proficiency in operational tools, reporting systems, and data analysis (Excel or similartools).• Fluent in English; Arabic is a plus.What We Offer• Competitive salary with performance incentives.• Career growth in a dynamic, fast-growing company.• Opportunity to lead and shape operational excellence at TAXA.How to ApplySubmit your CV highlighting your experience in operations, customer service, and team managementleadership.