Operations Manager

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.Duties & ResponsibilitiesManaging the day-to-day operations of Lifescan Imaging centres and overseeing the frontline operations: All phone call /enquiries are answered in a timely and professional manner.Manage patient appointments and scheduling, welcome and greet patients, complete patient registration, and ensure billing and collections are handled properly and accurately.Ensure the patient reports are complete and delivered on time to the correct clinics.Provide financial counselling for patients, including Medisave and insurance coverage.Manage patients’ complaints and service recovery.Work with sales and radiography team, including radiologists, to ensure customers’ needs are met.Coordinate with health screening centre to ensure all the tests are planned and scheduled in the most efficient manner.Perform administrative duties that are pertinent to Imaging Centre operations and service standards, such as managing insurance claims, Medisave claims, procurement and maintenance functions, as well as licensing documentation.Monitor, improve and document systems and processes to improve organizational effectiveness and to enhance the quality of patient care continuously.Ensure records are kept consistently according to centre’s Standard Operating Procedures.Tracking and reporting of the key indicators of the imaging centre operations.Any other duties and/or projects as assigned by the Reporting Manager.Monitor the centre’s revenue, operating expenses and overall financial performance against the approved budget.Support revenue growth and cost-control initiatives to improve the centre’s operational and financial performance.Monitor patient volume, modality utilisation, manpower costs, consumables and other key operational expensesQualifications & ExperienceDiploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or a related discipline.Minimum 4–6 years of relevant experience in healthcare, medical centre, diagnostic imaging, or related healthcare operations, with at least 2–3 years in a supervisory or management capacity.Experience in managing day-to-day healthcare/imaging centre operations, including patient services, scheduling, billing, claims and administrative functions.Proven experience in managing operational budgets, revenue, operating expenses, manpower costs and cost-control initiatives.Experience in monitoring patient volumes, modality/equipment utilisation, operational KPIs and financial performance.Strong leadership and people-management skills, with the ability to lead frontline and administrative teams.Strong financial acumen and business sense, with the ability to identify opportunities for revenue growth and operational efficiency.Excellent communication and stakeholder-management skills, with the ability to work effectively with radiologists, radiographers, healthcare professionals, patients, sales and other internal departments.Strong problem-solving, analytical and organisational skills, with a patient-centric and service-oriented mindset.Proficient in Microsoft Office and relevant healthcare/clinic management systems.