Operations Manager

Operations Manager @ Tyson Law FirmAbout the FirmThe Tyson Law Firm is a growing, multi-practice law firm representing clients in personal injury, criminal defense, and family law matters throughout the Dallas–Fort Worth area.We are entering an important stage of growth and are looking for a hands-on Operations Manager to strengthen our systems, improve accountability, and help translate the firm owner’s vision into consistent execution.The RoleThe Operations Manager will oversee the day-to-day business operations of the firm. This is not a legal position, and you will not be expected to practice law. Your responsibility will be to help run the business side of the firm so that attorneys, case managers, intake personnel, and administrative staff can perform effectively.You will report directly to the firm owner and work closely with existing administrative, intake, legal, and marketing personnel. You will have meaningful authority to make and implement operational decisions within established guidelines, with a clear opportunity to advance into a Director of Operations position based on performance and firm growth.This is a hands-on role for someone who can build systems, enforce accountability, solve problems, and ensure that decisions turn into completed work.Key ResponsibilitiesEstablish, monitor, and enforce key performance indicators for case managers, intake personnel, and other support staff.Create clear reporting systems that allow leadership to quickly identify missed deadlines, performance issues, revenue opportunities, and operational bottlenecks.Run the firm’s weekly operational meetings, reporting cadence, and follow-up process.Ensure that assigned tasks and leadership decisions are completed on time.Develop and implement a tiered monetary decision-authority framework so routine purchasing and operational decisions do not unnecessarily require owner approval.Work with the firm’s marketing team to evaluate lead volume, cost per lead, conversion rates, signed cases, and return on marketing investment.Make recommendations regarding marketing budgets and channels and oversee implementation of approved decisions.Improve intake, lead follow-up, client onboarding, case-management, and administrative workflows.Lead or oversee the recruitment, onboarding, training, supervision, and performance management of non-attorney personnel.Clarify roles, responsibilities, performance expectations, and accountability across the firm.Translate the owner’s growth objectives into measurable quarterly priorities and operational milestones.Coordinate cross-department projects and ensure that attorneys and staff have the administrative support required to move cases efficiently.Evaluate potential new practice areas, business lines, office locations, and acquisition opportunities and assist with implementation when appropriate.Identify opportunities to reduce unnecessary expenses without compromising client service or firm performance.What We’re Looking ForWe are not primarily screening for law-firm pedigree. We are looking for someone who has successfully helped run a business, managed people, built systems, enforced standards, and accepted responsibility for measurable results.The strongest candidates will demonstrate sound judgment, personal accountability, direct communication, and the ability to bring structure to an organization that is growing quickly.Required QualificationsMeaningful experience in an operations leadership position, such as Operations Manager, General Manager, Business Manager, Director of Operations, or a comparable roleExperience supervising multiple employees and holding team members accountable for measurable performanceDemonstrated ability to create or manage KPIs, scorecards, reporting systems, workflows, and recurring management meetingsExperience improving business processes and ensuring that new procedures are consistently followedStrong written and verbal communication skillsAbility to analyze operational and financial information and turn it into practical decisionsComfortable making day-to-day decisions within established authority rather than merely identifying problems for someone else to solveHighly organized, responsive, and capable of managing several priorities at oncePreferred but Not RequiredExperience in a law firm, professional-services firm, healthcare practice, financial-services business, or another high-volume client-service organizationFamiliarity with Clio or another legal or client-management platformExperience with intake operations, lead conversion, marketing analytics, or multi-location operationsExperience helping a growing business formalize its management systemsCompensation and StructureFull-time, primarily on-site position in Dallas, TexasReports directly to the firm ownerBase salary of $60,000–$80,000, depending on relevant experience and demonstrated abilityQuarterly performance-based bonus opportunity tied to a written scorecard that may include operational milestones, staff accountability, implementation of cost-reduction initiatives, intake and case-volume performance, and firm revenue growthBonus eligibility begins with the initial 90-day performance period; bonuses are earned based on measurable results and are not guaranteedClear opportunity for advancement to Director of Operations based on sustained performance, increased responsibility, and firm growthFirst 90 Days: What Success Looks LikeDuring the first 90 days, the Operations Manager will be expected to:Implement a functioning KPI and accountability framework for case managers, intake personnel, and support staffEstablish a reliable weekly operational meeting and reporting cadenceFinalize and implement monetary decision-authority thresholdsEvaluate the firm’s current marketing spending and performance and ensure that approved channel and budget decisions are being executedIdentify the firm’s most significant operational bottlenecks and present a prioritized improvement planEstablish clear ownership and follow-up procedures for major recurring responsibilitiesThese objectives will form the foundation of the first quarterly bonus scorecard and the 90-day evaluation of performance and mutual fit.Why Join The Tyson Law Firm?This is not a maintenance position. You will be joining the firm at a growth inflection point with a genuine mandate to build the operational backbone needed for its next stage.If you enjoy creating structure, improving performance, holding people accountable, and building systems that produce measurable results, this position offers the authority and opportunity to make a visible impact.