Operations Manager

Infopro Digital Services Limited is seeking an Operations Manager on a permanent contract to join its Chartis Research division. This position is critical to driving operational excellence, supporting research delivery and ensuring the efficient running of core business functions across the organisation.Chartis Research, part of Infopro Digital, provides research, analysis and advisory services focused on risk management solutions and technology within the financial services and energy sectors. Its clients include technology providers, systems integrators, financial institutions, financial market infrastructure providers, energy organisations and private equity firms.The best of both worlds. That is what a position with Infopro Digital offers you.Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities.Chartis Research operates with a highly collaborative and cross-functional team structure, requiring strong operational leadership to support research, client engagement, commercial activity and internal business processes. As the business continues to grow, this role will ensure operational activities remain scalable, efficient and aligned with strategic objectives.Role OverviewAs Operations Manager, you will be responsible for the smooth day-to-day running of Chartis's operational functions. You will provide operational leadership and hands-on support across research production, client success, sales operations, finance support, project management and team leadership.You will play a pivotal role in ensuring that internal support functions operate efficiently, key deliverables are achieved on schedule and business processes are continuously improved. Working closely with the Managing Director and senior stakeholders, you will act as a central operational point of coordination across multiple functions.The role requires a proactive and highly organised professional who is comfortable managing a broad range of responsibilities while leading a geographically dispersed team and driving operational excellence across the business.Key ResponsibilitiesReporting, Publishing & Research DeliveryOversee research production schedules, ensuring key milestones are tracked and delivered on timeManage end-to-end publication workflows, coordinating with analyst, editorial and design teamsEnsure research outputs are delivered efficiently, accurately and to consistently high quality standardsIdentify and resolve workflow bottlenecks that may impact delivery schedulesMaintain the company's research archive, ensuring records are securely retained and accessible when requiredTeam, Client & Vendor OperationsOversee onboarding processes for new employees, clients and vendorsCoordinate operational handovers and ensure a seamless onboarding experienceManage relationships with operational vendors and service providersSupport the client success function to maintain high standards of service delivery and customer satisfactionFinance, Accounting & Executive SupportPrepare and review operational and financial reports to support business decision-makingManage invoice approval workflows and support finance administration activitiesProvide day-to-day operational support to the Managing DirectorAct as a key point of contact for operational matters across the businessSales OperationsSupport CRM administration, data integrity and sales process managementProduce sales pipeline reporting and performance analysisPartner with commercial teams to improve reporting processes and operational efficiencyHelp optimise sales workflows and support effective revenue operationsPeople ManagementManage, coach and develop a team of direct reports located across multiple locationsSet measurable objectives and key performance indicatorsConduct regular performance reviews, one-to-one meetings and development discussionsOversee workload allocation, resource planning and team prioritisationPromote collaboration and effective communication across teams and time zonesProcess Improvement & Operational ExcellenceEnsure operational support functions run efficiently and effectivelyIdentify, investigate and resolve operational issues proactivelyReview, document and improve operational processes and workflowsDrive continuous improvement initiatives that enhance efficiency and scalabilityLeverage technology and AI-enabled tools to improve productivity and support business objectivesRequirementsEssential ExperiencePrevious experience as an Operations Manager or in a similar operational leadership positionDemonstrable experience managing operational processes across multiple business functionsExperience supporting reporting, project management, sales operations and business administration activitiesStrong proficiency in Salesforce, Power BI, Microsoft Excel and Microsoft WordExperience using AI-enabled productivity tools such as Microsoft Copilot, Claude or similar platformsStrong organisational and prioritisation skills, with the ability to manage multiple concurrent workstreamsExcellent written and verbal communication skillsAbility to work effectively with senior stakeholders, clients and cross-functional teamsStrong attention to detail and a proactive, solution-oriented mindsetHighly DesirableExperience within a research, advisory, publishing, information services or media organisationPrevious experience managing geographically dispersed teamsProficiency with HubSpot and additional CRM or business intelligence platformsExperience supporting business growth through process optimisation and operational transformationKnowledge of financial services, risk management or technology marketsProject management qualifications or equivalent practical experienceBenefitsGenerous Annual Leave - 25 days, rising to 30Your birthday off - on usGroup Personal Pension PlanAnnual Retirement Planning AdviceMortgage AdviceLife AssuranceInterest-free Season Ticket Loan24/7/365 Employee Assistance Programme, including counsellingRetail and Gym DiscountsEyecare VouchersCycle to Work SchemeHoliday Buying SchemeHealth Cash PlanEmployee Referral SchemeEnhanced Family-Friendly LeaveDedicated Menopause Policy with a culture of open, inclusive supportWellbeing Tools and ResourcesAbout Infopro DigitalInfopro Digital is a B2B group specialising in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in five key economic sectors: Construction & Public Sector, Automotive, Risk & Insurance, Industry and Retail.Thanks to the group's sector expertise, Infopro Digital covers the needs of professionals across these markets. Its solutions enable decision-makers to make informed decisions and support companies in developing sustainable commercial performance.Our Foundations and ValuesAt Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact and fostering a collaborative culture. By joining us, you become part of a dynamic community that embraces these values every day.Diversity is one of our core values. We believe our teams, drawn from different backgrounds and experiences, are a key driver of success. The Group is committed to equal opportunities and inclusion throughout recruitment and career development and strives to provide an equitable working environment that promotes wellbeing.Equal OpportunitiesWe provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic protected by law.To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.