Operations Manager

Company Description PROMMA GROUP specializes in property and community management and marketing, serving Puerto Rico’s homeowners associations, developers, and real estate investors. The company manages a wide range of assets, including condominiums, master planned communities, adult and elderly housing projects, multi-family communities, rental housing projects (including affordable and subsidized housing), and individual investment properties. PROMMA provides comprehensive oversight of daily operations, accounting, landscaping, maintenance, and janitorial services, helping clients reduce costs by consolidating services under one provider. The firm operates within Puerto Rico’s access control and condominium laws and manages rental housing programs such as Section 8, LIHTC, and senior housing under P.R. Law 173 of 1996. PROMMA also manages small to medium-size commercial properties, offering stable and compliant asset management across diverse real estate portfolios.Role Description The Operations Manager is responsible for overseeing day-to-day corporste, property and community (HOAs and condominiums) management activities across PROMMA GROUP’s portfolio. This full-time, on-site role in Puerto Rico includes supervising staff and vendors, coordinating maintenance, landscaping, and janitorial services, and ensuring timely resolution of operational issues. The Operations Manager manages budgeting and accounting processes, monitors contracts, and supports compliance with relevant Puerto Rico laws (condo and access control laws) and housing program requirements. The role involves communicating regularly with homeowners associations, board of directors, developers, and investors, preparing operational reports, and implementing process improvements to enhance service quality and cost efficiency. The Operations Manager collaborates with internal teams to align operations with company standards, policies and procedures, and client expectations.Qualifications Experience in property, community, or facilities management, including oversight of residential and/or commercial real estate operations.Knowledge of Puerto Rico real estate regulations, condominium and access control laws, and familiarity with affordable housing programs (e.g., Section 8, LIHTC, senior housing) is highly beneficial.Strong skills in budgeting, accounting coordination, and financial reporting to support effective asset management.Proficiency in vendor and contractor management, including maintenance, landscaping, and janitorial service coordination.Excellent organizational and time management abilities, with capacity to handle multiple properties and priorities simultaneously.Clear and professional communication skills in written and spoken form; bilingual Spanish/English proficiency is a strong advantage.Demonstrated leadership and team supervision experience, with a collaborative and inclusive management style.Comfort using property management software and general office productivity tools for scheduling, documentation, and reporting.Bachelor’s degree in Business, Property Management, Real Estate, or a related field, or equivalent relevant experience.