Operations Manager

As the Operations Manager at Ibucare Confinement Centre, I oversee the day-to-day operations to ensure exceptional service delivery and operational efficiency. I work closely with cross-functional teams to optimize processes, manage resources, and enhance the overall client experience.Key Responsibilities:* Manage daily operations of the confinement centre, ensuring smooth and efficient service delivery.* Develop and implement Standard Operating Procedures (SOPs) to improve operational excellence.* Oversee budgeting, procurement, inventory management, and vendor relationships.* Coordinate with Finance on purchase requisitions, invoices, payment vouchers, and operational expenses.* Supervise and support multidisciplinary teams, including nursing, therapists, kitchen, housekeeping, and administrative staff.* Plan staff scheduling, client admissions, room availability, and operational logistics.* Ensure compliance with company policies, health, safety, and quality standards.* Lead process improvement initiatives to enhance productivity and customer satisfaction.* Collaborate with Marketing and Management on business growth strategies, promotions, and service development.* Analyze operational performance and prepare reports to support strategic decision-making.Core Skills:Operations Management | Process Improvement | Procurement | Budget Management | Vendor Management | Inventory Control | Team Leadership | Strategic Planning | Customer Experience | SOP Development | Healthcare Operations | Microsoft Office | Google Workspace