Operations Manager

Company Description J&T Express Middle East is a leading logistics and express delivery company serving Saudi Arabia and the United Arab Emirates. The company provides reliable, efficient courier and parcel services that connect businesses and individuals with seamless delivery solutions. With established operations in KSA and UAE, J&T Express focuses on speed, accuracy, and customer satisfaction across its service network. The organization supports clients through dedicated customer service teams and tailored logistics solutions for different business needs. Applicants joining J&T Express will be part of a fast-growing regional leader in the logistics and express delivery sector.Role Description The Operations Manager is a full-time, on-site role based in North Region, responsible for overseeing daily logistics and delivery operations. This role manages sorting, dispatching, and routing activities to ensure timely and accurate parcel movement, while maintaining service quality and operational efficiency. The Operations Manager supervises frontline and support teams, monitors performance metrics, and implements standard operating procedures that align with company policies and local regulations. The role coordinates with customer service, sales, and warehouse teams to resolve issues, optimize workflows, and improve the end-to-end delivery experience. The Operations Manager also drives continuous improvement initiatives, manages resources and budgets, and supports safety, compliance, and training programs.QualificationsStrong operations management skills, including workflow planning, resource allocation, and performance monitoring in logistics, courier, or related industries.Experience in people management, including team supervision, coaching, and shift scheduling in a fast-paced operational environment.Proficiency in using logistics or warehouse management systems, basic data analysis tools, and MS Office (Excel, Word, PowerPoint).Solid problem-solving and decision-making abilities, with a focus on process optimization, cost control, and service quality improvements.Effective communication and collaboration skills to work with cross-functional teams (customer service, sales, and warehouse) and external partners.Knowledge of health, safety, and regulatory compliance standards relevant to logistics and transportation operations.Bachelor’s degree in Operations Management, Logistics, Supply Chain, Business Administration, or a related field; equivalent experience may be considered.Previous experience in a supervisory or managerial role within logistics, e-commerce, transportation, or express delivery is highly beneficial.Ability to work on-site in North Region, with flexibility for shift work and peak-period demands.Fluency in English; Arabic language skills are an advantage.