Operations Manager

About IntugineHave you ever wondered how the physical goods we consume daily (dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how elegant furniture, electronic equipment, and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored to getting moved in a highly intricate supply chain network across the globe before it gets delivered. Global brands face the major challenge of not having visibility of their raw materials, which delays production and, in turn, delays customer shipments or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to global brands. Our best-in-class visibility platform helps brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, improve OTIF, order to delivery TAT, minimise dwell time and detention costs.Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, we provide brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System. Today Intugine works with 75+ global enterprises like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. To know more, visit the website: https://www.intugine.comKey Responsibilities ● Manage end-to-end customer onboarding and operations. ● Coordinate GPS device installations with field teams and vendors.● Ensure smooth software implementation and customer go-live. ● Handle client escalations and resolve operational issues in a timely manner. ● Work closely with Sales, Product, Engineering, and Customer Success teams. ● Monitor implementation timelines and ensure SLA adherence. ● Track operational performance and identify areas for process improvement. ● Coordinate with logistics partners and installation teams for seamless execution. ● Ensure high customer satisfaction throughout the implementation lifecycle. ● Prepare operational reports and maintain accurate documentation. Requirements ● 2–3 years of experience in Operations, Logistics, Supply Chain, or Customer Implementation. ● Experience in coordinating field operations or GPS installations is preferred. ● Good understanding of logistics operations and supply chain processes. ● Strong problem-solving and analytical skills. ● Excellent communication and stakeholder management skills. ● Ability to manage multiple projects simultaneously. ● Proficiency in MS Excel and reporting tools. ● Experience in a SaaS, IoT, or logistics technology company is an added advantage