Operations Manager

We are looking for an experienced Operations Manager to oversee and manage customer service operations in Riyadh. The ideal candidate will have at least 5 years of experience in customer service projects, with strong leadership, operational management, and client relationship skills.

Key Responsibilities

Manage and oversee daily operations of customer service projects.Lead, supervise, and motivate operational teams to achieve performance targets.Monitor KPIs, service quality, productivity, and customer satisfaction.Ensure compliance with operational policies, procedures, and client requirements.Manage client relationships and act as the main point of contact for operational matters.Identify operational challenges and implement effective solutions.Prepare and review operational reports and performance updates.Coordinate with HR and other departments to ensure smooth workforce operations.Develop and implement initiatives to improve efficiency and service quality.Handle escalations and ensure timely resolution of customer and operational issues.QualificationsBachelor’s degree in Business Administration, Management, or a related field.Minimum 5 years of experience in operations management in customer service projects.Proven experience managing teams and client-facing operations.Strong leadership, communication, and problem-solving skills.Ability to analyze performance data and manage KPIs.Strong organizational and time-management skills.Proficiency in Microsoft Office.Fluent Arabic and English is preferred.Must be based in or willing to work in Riyadh.