Operations Manager

Job Summary:The Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe, efficient, and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline, ensuring that crews, supervisors, and office support are aligned with Valcourt’s standards of safety, documentation, and customer satisfaction.Core ResponsibilitiesOperations & Crew ManagementOversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.Ensure accurate production mapping, man-day tracking, and job planning for all projects.Support start-ups of new accounts and resolve on-site operational challenges.Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.Quality ControlConduct regular site inspections and audits to monitor service standards.Implement corrective actions to ensure zero repeat quality complaints.Maintain accountability with foremen and field supervisors for work completion, communication, and reporting.Safety ComplianceEnforce OSHA, ANSI, IWCA, and Valcourt safety protocols across all operations.Review and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.Lead safety meetings, toolbox talks, and compliance training initiatives.Operations AdministrationOversee administrative processes including forms, documentation, timesheets, and incident reporting.Ensure timely communication and job close-out reporting (photos, notes, completion confirmations).Standardize operational documentation to align with Valcourt protocols.Estimating & Bidding SupportPartner with Sales and Estimating teams on complex bids and project planning.Provide input on access methods, crew requirements, and production estimates.Assist in training Territory Managers on estimating procedures and operational feasibility.Leadership & Performance ManagementSupervise operations staff, including field supervisors, foremen, and admin support.Set measurable performance goals tied to quality, safety, and efficiency.Document coaching, training, and disciplinary actions to maintain accountability.Qualifications+3 years of experience in operations management, preferably in commercial services, construction, or exterior building maintenance.Strong background in safety compliance and quality control.Experience managing field crews, administrative staff, and cross-functional teams.Familiarity with estimating, job costing, and production planning.Excellent organizational and communication skills.Proficient in Microsoft Office Suite, Salesforce (or similar CRM), and operational documentation systems.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.