Operations Manager

Who We AreHUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices — donating one meal for every two purchased, with more than 3 million meals donated to date.The RoleThe Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event, coordinates the local network of Captains, and partners closely with Sales and Food Partner Management to make sure every client meal or event lands exactly as promised.Most Captains engage with HUNGRY as independent contractors rather than direct employees, though this varies by client and account needs. In addition to planning and coordinating that contractor network, the Operations Manager leads and manages all direct HUNGRY employees supporting the market — including Hub Operators, onsite General Managers, and Hospitality Associates — with full people-management responsibility for hiring, coaching, and performance.The Operations Manager owns hub readiness personally, along with the market's administrative operations (time and attendance, expense management, purchasing and receiving, and inventory reporting).The right person is organized, detail-oriented, proactive, and energized by solving problems in real time.What You'll DoMarket Execution & Contractor CoordinationOwn day-to-day execution of catering, delivery, and event operations across the assigned marketPlan and coordinate the local network of Captains — most of whom engage with HUNGRY as independent contractors — assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate executionRecruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety trainingPartner with Sales and Food Partner Management to ensure a smooth handoff from booking to executionOversee hub readiness — supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organizationBuild and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operationsManage local vendor and logistics relationships that support daily hub and delivery operationsMonitor service quality in real time, and proactively flag and resolve operational risk before it affects the clientTrack and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of OperationsMaintain compliance with food safety and workplace safety standards across the marketTeam Leadership — Direct EmployeesLead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality AssociatesHire, onboard, and train onsite service staff to HUNGRY's hospitality and service standardsManage performance for direct reports, including regular check-ins, coaching, and corrective action when neededBuild a culture of ownership, urgency, and hospitality-first service across the market's employee teamAdministrative DutiesComplete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the marketMaintain accurate, timely records to support payroll, budgeting, and audit needsRequirements2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logisticsExperience directly managing and developing employees, including hiring, coaching, and performance managementExperience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relationsHands-on experience with live event execution and logistics managementAbility to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environmentWorking knowledge of food safety and sanitation standardsAbility to lift, move, and transport catering equipment and supplies as neededExcellent written and verbal communication skills and the ability to collaborate with cross-functional teamsExperience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflowsPreferred QualificationsExperience operating in a multi-site or market-based operations roleFood Safety Certification (ServSafe or equivalent)Experience partnering directly with a sales team on client-facing executionValid driver's license, where required by marketBilingual preferredPhysical Requirements / Work EnvironmentRegular travel within the assigned market to client sites, events, and hub locationsAbility to lift and carry catering equipment, supplies, and materialsEarly morning, evening, and weekend availability required based on the market's event and delivery calendarFast-paced field environment requiring flexibility and sound judgment under pressureBenefitsCompensation Range: $60,000-$65,000 CAD (dependent on experience)Health and Dental Insurance Options Equity incentives/Stock OptionsPaid and Sick Time OffHUNGRY is an Equal Opportunity Employer dedicated to building an inclusive and diverse workforce. We are committed to providing equal employment opportunities to qualified individuals, regardless of race, color, religion, sex, national origin, age, sexual orientation, marital status, familial status, genetic status, veteran's status, handicap or disability, or any other classification protected by applicable law. This governs all aspects of employment, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment. The Company is committed to providing reasonable accommodations to employees when necessary to perform the essential functions of their job.