Operations Manager

We are looking for a professional with strong experience in operations management, organizational development, systems building, and institutional relationship management to lead the development of an integrated operational and administrative framework and support the organization’s growth and sustainability.

Key Responsibilities

Lead and develop the organization’s operational and administrative processes.Review, develop, and manage contracts and agreements with therapists and service providers.Develop and document organizational policies, procedures, and operational manuals.Establish and monitor Key Performance Indicators (KPIs) and operational performance.Develop the organizational structure and clarify roles and responsibilities to improve efficiency.Lead digital transformation initiatives and automate appointment scheduling and management processes.Oversee licensing, compliance, and regulatory requirements.Develop customer experience processes and mechanisms for measuring client satisfaction.Develop onboarding processes and protocols for new therapists.Establish business continuity plans to ensure uninterrupted service delivery.Develop and manage institutional relationships with referral entities and strategic partners.Support the organization’s online reputation management and institutional presence.Prepare operational reports and analysis to support management decision-making and future expansion.Qualifications & Requirements:Minimum 5 years of practical experience in operations management, healthcare, or service-based organizations.Proven experience in building systems and processes from the ground up.Experience in contract development and institutional relationship management.Familiarity with clinic management systems, automation, and digital transformation.Strong negotiation, people management, and problem-solving skills.Excellent organizational, analytical, and decision-making abilities.Experience in a healthcare or mental health setting is preferred.

What We Offer

A key leadership role in developing and building the organization’s operational and institutional framework.The opportunity to contribute to a significant organizational transformation and development phase.A professional work environment within the mental health and family counseling sector.